Leticia Turley
Killeen,Texas
Summary
Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving. Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives. Reliable Work From Home Customer Service Agent known for providing consistent availability and performance metrics. Comfortable applying scenario-driven responses or personally-researched resolutions. Talented at reaching mutually beneficial outcomes even during stressful customer service calls.
Overview
14
14
years of professional experience
Work History
Licensed Nail Technician
Self-employeed
05.2019 - Current
- Maintained a clean and sanitary work environment, ensuring compliance with state regulations and promoting client safety.
- Accommodated walk-in customers effectively without disrupting pre-scheduled appointments by multitasking between tasks efficiently.
- Established loyal clientele through excellent customer service, listening attentively to preferences and addressing concerns promptly.
- Assisted in marketing efforts to increase salon visibility, participating in local events and maintaining an active presence on social media channels.
- Mentored junior nail technicians through hands-on training sessions, sharing valuable insights and techniques for professional development.
- Oversaw schedule to manage appointments of new and existing clients.
Customer Service Cashier
The Children's Place
10.2021 - 02.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
Preschool Teacher
Great Beginnings Preschool
08.2010 - 05.2020
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Established positive communication with parents in daily conversation and formal conferences.
- Assisted and supervised 12-25 children through entire school day.
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
- Encouraged use of technology to support student learning.
- Developed and implemented behavior management plans.
Education
Associate of Arts -
Las Positas College
Livermore, CAHigh School Diploma -
Millennium High School
Tracy, CA05.2008
Skills
- Manicure Design
- Pedicure Techniques
- Client consultation
- Nail Extensions
- Workspace Organization
- Customer Relationship Management (CRM)
- Data entry proficiency
- Account Management
- Customer Assistance
- Customer Relations
- Call Response and Transfer
Timeline
Customer Service Cashier
The Children's Place
10.2021 - 02.2022
Licensed Nail Technician
Self-employeed
05.2019 - Current
Preschool Teacher
Great Beginnings Preschool
08.2010 - 05.2020
Associate of Arts -
Las Positas College
High School Diploma -
Millennium High School