Leticia Ybarra
Mission,TX
Summary
Professional customer service representative with experience in call center environments. Adept at handling high volumes of calls, resolving issues efficiently, and ensuring customer satisfaction. Strong focus on team collaboration and delivering consistent results. Skilled in communication and adapting to changing needs. Reliable and capable of building positive rapport with customers and colleagues.
Overview
14
14
years of professional experience
Work History
Customer Call Center Representative
Maximus
08.2023 - Current
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Documented and detailed calls and complaints using call center's database.
- Researched issues through identification of similar past problems and recommended most appropriate solution.
- Escalated complicated customer account issues to supervisors and case worker to the Texas Health and Human Services (HHSC).
- Resolved customer complaints and addressed emergency requests and needs.
- Help client reset password to their YourTexasBenefits account.
Caregiver
Took Care of My Father.
05.2017 - 01.2023
Child Support Officer II
Goodwill Industries
01.2017 - 04.2017
- Answering calls from custodial and non-custodial parents requesting information on their case or cases.
Administrative Assistant
County Of Hidalgo District Attorneys Office
12.2011 - 01.2017
- Prepare the docket for my prosecutors, file incoming paperwork into the files, prepare and file subpoenas, capias, bench warrants/writs, file motions, scan and email discovery to defensive attorneys
- Rotate with the rest of the secretaries answering the switchboard when the receptionist was out sick or on vacation.
Education
Certification -
So. Texas Vo Tech
McAllen, TX09.2008
Some College - undefined
Schreiner University
Kerrville, TXSkills
- Customer satisfaction
- Call management
- Inbound call management
- 10 Key by touch
- Type 50 wpm
- Written and oral communication
- Complaint handling
- Customer service
- Call center customer service
- Answering questions
- Calm disposition
- FLUENT IN SPANISH
Timeline
Customer Call Center Representative
Maximus
08.2023 - Current
Caregiver
Took Care of My Father.
05.2017 - 01.2023
Child Support Officer II
Goodwill Industries
01.2017 - 04.2017
Administrative Assistant
County Of Hidalgo District Attorneys Office
12.2011 - 01.2017
Some College - undefined
Schreiner University
Certification -
So. Texas Vo Tech
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