Leticia Zapata
Fresno,CA
Summary
Recent graduate of the Institute of Technology's Medical Billing and Office Administration program ready to begin a new career where the education and 8+ years of customer service and management experience to full potential and become a valuable employee. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Externship; Medical Billing and Office Administration
Advanced Physical Therapy
Fresno, CA
08.2023 - 10.2023
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Verified insurance of patients to determine eligibility.
- Collected payments and applied to patient accounts.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Posted payments and collections on regular basis.
- Filed and updated patient information and medical records.
- Liaised between patients, insurance companies, and billing office.
- Adhered to established standards to safeguard patients' health information.
- Used data entry skills to accurately document and input statements.
- Responded to customer concerns and questions on daily basis.
Customer Service Representative/Collection
Internal Revenue Service
Fresno, CA
06.2023 - 09.2023
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Responded to customer inquiries and provided detailed account information.
- Maintained accurate records of customer accounts, payments and payment plans.
- Entered client details and notes into system for interdepartmental access and review.
- Worked with customer to create debt repayment plan based on current financial condition.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Established relationships with customers to encourage payment of delinquent accounts.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Analyzed customer financial records to determine appropriate payment plan.
- Researched billing errors and discrepancies to initiate corrective action.
Office Administrator/Accounting
LSI Scales LLC.
Fresno, CA
08.2021 - 03.2023
- Maintained electronic and paper filing systems for easy retrieval of information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Interacted with customers by phone, email, or in-person to provide information.
- Reconciled account files and produced monthly reports.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
- Monitored and oversaw general cleaning of office in line with company cleanliness standards.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Handled day-to-day accounting processes to drive financial accuracy.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Entered figures using 10-key calculator to compute data quickly.
Quality Assurance Administrator
Harris Ranch Beef Co.
Selma, CA
06.2021 - 08.2021
- Assured consistent quality of production by implementing and enforcing automated practice systems.
- Collaborated with cross-functional teams to develop and implement process and system improvements.
- Performed root cause analysis to identify and resolve quality issues and defects.
- Conducted risk assessments to identify and mitigate potential quality issues.
- Assessed product quality by monitoring quality assurance metrics, reports and dashboards.
- Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Created and maintained quality management systems to align with industry standards.
- Recorded, analyzed, and distributed statistical information.
- Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
Food Safety Coordinator
AppleOne Employment Services
Fowler, CA
01.2021 - 05.2021
- Oversaw shelf-life studies on finished goods on qualifying runs for continuing improvement purposes.
- Devised food safety policies and risk-based prevention plans for new products.
- Developed and implemented facility's quality assurance programs to confirm compliance with customer specifications.
- Liaised with pest control technician, sanitation technician and uniform technician to confirm adherence to contracts.
- Identified non-conforming products and led decision-making process for disposition of products based on risk to food safety and quality.
- Created safe and healthy work environment throughout plant, adhered to safety policies and procedures and drove safe work behaviors in leadership and front line staff.
Quality Control Inspector/Receiver
People Ready
Fresno, CA
10.2020 - 01.2021
- Inspected incoming and outgoing materials for accuracy and quality.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Performed visual inspections and non-destructive tests where appropriate.
- Collaborated with production staff to establish and meet quality standards
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Office Administration/Production Clerk/Shipping & Receiving Clerk
Pacific Grain and Foods
Fresno, CA
07.2017 - 09.2020
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Maintained accurate computer records of materials weights, bill amounts, and identified variances.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Handled day-to-day shipping and receiving.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Processed required paperwork to expedite handling of shipped and received goods.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
Quality Control Technician
California Custom Processing
Fresno, CA
06.2015 - 07.2017
- Performed thorough inspections of incoming materials and outgoing products.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Maintained quality documentation and records for conformance with relevant standards.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
- Proposed corrective actions to address recurring quality issues.
- Collaborated with production staff to improve processes, reduce defects and optimize quality.
- Monitored production output to verify quality standards ahead of dispatch.
- Tested and evaluated product precision against specifications to reduce discrepancies.
- Helped uncover and fix production problems in order to reduce overall defect rates.
Education
Medical Billing and Office Administration -
Institute of Technology
Clovis, CA10.2023
Associate of Science - Criminal Justice
San Joaquin Valley College
Fresno, CA09.2005
High School Diploma -
Mendota High School
Mendota, CA06.2001
Skills
- Customer Service
- Accounting Experience
- Management Experience
- Clerical Experience
- Account Payable
- Account Receivable
- QuickBooks
- Data Entry
- Self-Directed
Certification
- First Aid/CPR Certified
- Medical Billing and Office Administration,(Diploma) - Institute of echnology
Languages
Spanish
Native or Bilingual
Timeline
Externship; Medical Billing and Office Administration
Advanced Physical Therapy
08.2023 - 10.2023
Customer Service Representative/Collection
Internal Revenue Service
06.2023 - 09.2023
Office Administrator/Accounting
LSI Scales LLC.
08.2021 - 03.2023
Quality Assurance Administrator
Harris Ranch Beef Co.
06.2021 - 08.2021
Food Safety Coordinator
AppleOne Employment Services
01.2021 - 05.2021
Quality Control Inspector/Receiver
People Ready
10.2020 - 01.2021
Office Administration/Production Clerk/Shipping & Receiving Clerk
Pacific Grain and Foods
07.2017 - 09.2020
Quality Control Technician
California Custom Processing
06.2015 - 07.2017
Medical Billing and Office Administration -
Institute of Technology
Associate of Science - Criminal Justice
San Joaquin Valley College
High School Diploma -
Mendota High School