Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Leticia Esther Rodriguez

Jersey City,NJ

Summary

Enthusiastic retail professional with hands-on experience in customer service, payment processing, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Strong communicator and team player, eager to learn new processes to support overall organizational success.

Overview

6
6
years of professional experience

Work History

Cashier

Rancho Restaurant
Perth Amboy, NJ
01.2022 - 11.2022
  • Answering phone calls.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.

Cashier

Five Guys
Rochester, MN
05.2021 - 12.2021
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Customer Service Representative

American Airlines
Dominican Republic, Dom. Rep.
01.2017 - 05.2020
  • Assisted customers with ticketing, seating, and baggage handling requirements.
  • Provided assistance to passengers with special needs.
  • Performed check-in procedures for both domestic and international flights.
  • Verified passenger documentation.

Education

Psychology

Universidad Tecnologica De Santiago
Dominican Republic
04-2021

Skills

  • Patience and Empathy
  • Decision Making Aptitude
  • Professionalism and Courtesy
  • Issue Resolution
  • Customer service excellence
  • Organizational Skills

Languages

Spanish
Native/ Bilingual

Timeline

Cashier

Rancho Restaurant
01.2022 - 11.2022

Cashier

Five Guys
05.2021 - 12.2021

Customer Service Representative

American Airlines
01.2017 - 05.2020

Psychology

Universidad Tecnologica De Santiago

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Leticia Esther Rodriguez