Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Leticia I. Torres

Summary

Highly motivated and versatile professional with a strong background in customer service and a Bachelor of Science in Business Administration with a concentration in Accounting. Demonstrated success in various roles, including sales, cashiering, and direct support, showcasing excellent communication skills and a commitment to delivering exceptional service. Fluent in both English and Spanish, enabling effective communication with diverse audiences. Detail-oriented and adept at managing multiple tasks while maintaining a high level of accuracy. Proven ability to work collaboratively within teams and provide leadership as needed. Seeking new challenges and opportunities to contribute to a dynamic organization and further enhance skills in project management and leadership.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Project Manager

LMCI
07.2022 - Current
  • Lead and managed projects from initiation to completion, ensuring successful delivery within established parameters.
  • Define project scope, goals, and deliverables in collaboration with stakeholders and project team members.
  • Developed detailed project plans, including timelines, milestones, resource allocation, and budgeting.
  • Coordinate and collaborate with cross-functional teams, ensuring clear communication and alignment of project objectives.

Area Manager

Amazon Fulfillment Center
12.2021 - 12.2022
  • Oversaw daily operations and performance of designated areas, ensuring adherence to quality, safety, and efficiency standards.
  • Managed team of 50+ employees, proving coaching, training, and guidance to drive productivity and meet operational goals.
  • Collaborated with cross-functional teams to address operational challenges and achieve business objectives.

Medical Underwriter

Mutual Of Omaha
07.2021 - 12.2021
  • Analyze insurance applications to assess and manage risk, making informed decisions on insurability following established guidelines.
  • Evaluated medical records and underwriting data to determine appropriate coverage and premium rates.
  • Collaborated with internal teams and external stakeholders to ensure accurate and timely underwriting decisions.

Janitorial Team Lead

ABM
03.2020 - 07.2021
  • Oversaw and coached team of 20+ associates, ensuring their adherence to cleaning protocols and performance standards.
  • Provided training, guidance, and support to associates, promoting teamwork and maintaining positive work environment.
  • Maintained cleanliness and sanitation standards in assigned areas, including offices, restrooms, and common spaces.

Documentation Specialist

Consulado De México
01.2020 - 03.2020
  • Review and issue identification documents for individuals of Mexican nationality, ensuring accuracy and compliance with regulations.
  • Utilized authorized systems and processes to generate and formulate required documents efficiently.
  • Provided exceptional customer service, addressing inquiries and resolving issues related to documentation process.

Bilingual Sales Representative

Mega Saver
09.2017 - 12.2019
  • Demonstrated product knowledge to recommend suitable options and enhance customer satisfaction.
  • Handled cash transactions accurately and efficiently.
  • Maintained clean and organized sales area, ensuring merchandise was properly displayed.

Direct Support Professional

Integrated Life Choices
11.2018 - 09.2019
  • Supported individuals with diverse needs in their daily activities and personal development.
  • Promoted independence and community integration through social activities and outings.
  • Documented progress, behavior incidents, and other relevant information accurately.

Education

Bachelor of Science - Business Administration

College of Saint Mary
Omaha, NE
05.2026

Skills

  • Ability to work with several operating systems including, Mac OSX, Windows
  • Proficiency in Microsoft Office Programs (Excel, Word, Powerpoint, Access)

Certification

Certified in Medical Interpreting

Timeline

Project Manager

LMCI
07.2022 - Current

Area Manager

Amazon Fulfillment Center
12.2021 - 12.2022

Medical Underwriter

Mutual Of Omaha
07.2021 - 12.2021

Janitorial Team Lead

ABM
03.2020 - 07.2021

Documentation Specialist

Consulado De México
01.2020 - 03.2020

Direct Support Professional

Integrated Life Choices
11.2018 - 09.2019

Bilingual Sales Representative

Mega Saver
09.2017 - 12.2019

Bachelor of Science - Business Administration

College of Saint Mary
Leticia I. Torres