Leticia Zamarripa
Assistant Project Manager
Everett,WA
Summary
Highly motivated and detail-oriented professional with a decade of experience in administrative roles, project coordination, and process optimization, currently advancing my career with a Project Management degree. Demonstrated success in leading cross-functional teams, implementing efficiency-enhancing processes, and contributing to complex projects in fast-paced environments. Adept at fostering collaborative relationships across all organizational levels to drive project success. Fluent in Portuguese, English, and learning Spanish, with a strong blend of technical proficiency, analytical skills, and a solid academic foundation in business administration. Eager to contribute to and grow within a dynamic team.
Overview
14
14
years of professional experience
Work History
Cultural Care
Cultural Exchange
01.2020 - 09.2023
- Developed exceptional organizational skills through managing the daily schedules of children, coordinating educational activities, appointments, and social engagements, ensuring efficient time management and adherence to routines
- Exercised discretion and maintained confidentiality in handling sensitive family matters, demonstrating trustworthiness and a strong sense of responsibility.
Administrative Analyst
Latam Airlines
09.2011 - 01.2020
- Multinational airline based in Santiago, Chile and one of the founders of LATAM Airlines Group, Latin America's largest airline holding company with over 32500 employees
- Utilized in-depth subject matter expertise to collaborate to the successful implementation of a new software system, resulting in a 30% increase in efficiency and accuracy within the Refunds Department
- Created a streamlined process for manual correction of errors in refund transactions, reducing the error rate by 20% and increasing overall customer satisfaction
- Processed and approved over 100 refund requests per week with an accuracy rate of 98%, exceeding department standards
- Developed relationships with stakeholders across multiple organizations
- Utilized data analysis to identify trends in refund requests and drive improvements to internal software
- Implemented team-building events and meetings leading to an increase in team collaboration and communication effectiveness, resulting in a decrease of refund request errors
- Provided key support during company merger, focusing on consumer rights issues to ensure compliance with regulations and maintain customer satisfaction levels
- Led training sessions for a team of 25 professionals on the implementation of a new software system, leading to a 40% increase in efficiency and accuracy in payment processing
- Managed calendars, meetings, and daily office routines for upper-level management, optimizing organization and time management processes that led to increase in productivity.
Sales Administrative Assistant
Auto Green Veículos LTDA
12.2009 - 09.2011
- A group of dealerships with about 500 employees
- Handled, prepared and monitored issuance of invoices, ensuring accurate financial records
- Delivered exceptional internal customer service to team members
- Streamlined departmental operations by organizing and maintaining office supplies, documents, and manuals, leading to an increase in accessibility and overall organization.
Education
Certificate - Project Management
University of Washington
2024
Certificate - Business Communication
Bellevue College
Bellevue, WA2021
BBA - Business Administration
University of Washington, Metropolitan Colleges University Center
São Paulo, SP2017
Skills
- Computer: SAP, Zendesk, Excel, Power Point, Word, Teams, G-suit
- Soft Skills: Collaboration, Leadership, Communication, Time management, Organization, Attention to detail, Flexibility
- Communication: Native Portuguese, Fluent English, Intermediate Spanish Hard Skills: Data Analysis, Project Coordination, Calendar Management, Customer Service/Support
- Certifications: Google Project Management, Google Data Analytics Foundations, Business Communications in English
Timeline
Cultural Care
Cultural Exchange
01.2020 - 09.2023
Administrative Analyst
Latam Airlines
09.2011 - 01.2020
Sales Administrative Assistant
Auto Green Veículos LTDA
12.2009 - 09.2011
Certificate - Project Management
University of Washington
Certificate - Business Communication
Bellevue College
BBA - Business Administration
University of Washington, Metropolitan Colleges University Center