Letina Simmons
Memphis,TN
Summary
A remote and service-oriented customer service and sales representative with 5 years of experience with a passion for providing excellent customer service. Friendly, personable, and always professional under pressure. Known for thriving in fast-paced and busy environments. Persistent and highly motivated Telemarketer with a flair for sales and marketing. Looking to secure a position in a thriving and fast-paced environment where excellent customer service skills will be utilized and appreciated. Authorized to work in the US for any employer
Overview
6
6
years of professional experience
1
1
Certification
Work History
Remote Outbound Telemarketer
FLS Connect
06.2023 - 09.2023
- Called prospective customers in designated market areas to qualify leads with over 100 outbound calls to high-profile customers such as veterans and current poll workers to make pledges to help with raising funds with RNC. Accomplished upselling pledges and down-selling if necessary to assist.
- Using persuasion and negotiating prices to help my company pursue high revenue.
- Scheduling dates by calendar and sending it through via email or text and following up to show extra effort to care for customers that are having trouble with funds.
- Take payment information while encouraging them to stay loyal customers and remain relatable and empathetic in addition, to being able to accomplish donations.
- Built relationships with customers using strong persuasion and active listening skills.
- Answered questions about company offerings with knowledgeable responses about products and services.
- handle various calls to correct individuals.
- Delivered scripted sales pitches to potential customers, adjusting sales pitches to meet the needs of specific individuals and businesses.
- Completed daily cold calling and outreach to build a sales pipeline.
- Recorded and updated customer information in online systems.
- Followed up with customers to solicit further sales
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Recorded contact information of customers and potential customers in an internal database.
- Asked pertinent questions to understand customer requirements.
- Conducted database research to identify potential leads and determine contact information.
Remote Claims Reviewer
Sitel Group
01.2023 - 06.2023
- Interviewed over 50 claimants and witnesses to gather factual information and reached out to their assigned Adjusters or in-network Adjusters if necessary.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Establish and maintain relationships with customers while working fast-paced environment and multitask in a timely manner while documenting throughout calls.
- Examined claims forms and other records to determine insurance coverage.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Reviewed police reports, medical treatment records, and physical property damage to determine the extent of liability.
- Examined photographs and statements.
- Researched claims and incident information to deliver solutions and resolve problems.
- Handled complaints and grievances using negotiating and problem-solving skills.
- Consulted police and hospital records when needed.
- Finalized claims files for insurance claim payment release.
Remote Customer Service/Inside Sales Representative
Dialog Direct
07.2021 - 01.2023
- Third-party for Agero by taking inbound and outbound calls. Provided roadside assistance along with Lyft while remaining calm with customers provided problem-solving and data entry for additional information for tow service providers and assisted customers and tow drivers by mapping out their lost location to take steps further for customers' safety. Stepping beyond to help customers by sending text messages to tow service providers to see if they can ride along with them to their destinations.
- Did over 10 outbound calls to tow service providers that were in and out of network or ones that were suggested to meet their needs and ended with satisfied customers. Map out and guide lost individuals who needed a tow service or jump start to pick them up and made over the excessive limit of 10 outbound calls to auto body shops while keeping it professional and documenting each call.
- third-party worker with Whirlpool being a great representative answering customers' questions regarding products, prices, and availability. Introduced any payment plans for those who needed support with their funds. Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential. Managed friendly and professional customer interactions while meeting the QA scores of the company.
- Set up new accounts, established customer credit, and set up payment methods. Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreements developed strong rapport with customers and created a positive impression.
- Third-partied for Eligibility and Benefits plans for seniors while documenting throughout calls, searching throughout Medicaid/Medicare plans in a timely manner to direct them with appropriate information, and calling facilities to get them scheduled depending on the area and copays.
- Give options based on their insurance of their co-pays and make outbound calls to facilities to explain customers' situation to see their eligibilities and provide a summary.
FedEx Package Handler
FedEx Ground
05.2017 - 04.2021
- Lift and sort in a fast-paced manner
- Utilize T-stack boxes and assemble, seal, and load packages into the correct trucks.
- Team player and also alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Help resolve resolutions and help others by being recognized to be a fast worker and leader
- Can work well with teams and also lead teams by having great work ethics.
- Followed safety regulations to maintain a safe work environment, also removed jams and unblocked conveyor system to maintain the flow of goods.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses. Followed verbal and written instructions to properly move and ship products.
Education
Associate of Applied Science - Psychology
Liberty University
Lynchburg, VA10.2024
Associate of Applied Science - Science
Southwest Community College
Memphis, TN05.2021
Skills
- Negotiation
- Call Control/ Phone Etiquette
- Computer Competency
- Microsoft Software (Teams; Word; PowerPoint; Microsoft Outlook; SharePoint; Google Docs)
- Inside Sales
- Customer support and conflict resolution
- Cold and warm calling
- Excellent Communicator
- Insurance policies
- Hippa
- VPN
- Computer operation
- Typing/ data entry
- Medical terminology
- Microsoft Access and Mac OS
- Marketing
- Analysis skills
- HIPAA
- Hospitality
- CRM software
- Analysis skills
- Adobe Acrobat
- Debits & credits
- Presentation skills
- Remote access software
- Upselling/ Down-selling
- Medical terminology
- Payment processing and collecting debt
- Call Scheduling
- Attention to Detail
- Persuasive Strategies
- Customer Inquiry and Response
- Script Reading
- Time Management; Relationship Building
- Email Etiquette; Account Updates
- Inbound and Outbound Calls
Certification
Driver's License
Timeline
Remote Outbound Telemarketer
FLS Connect
06.2023 - 09.2023
Remote Claims Reviewer
Sitel Group
01.2023 - 06.2023
Remote Customer Service/Inside Sales Representative
Dialog Direct
07.2021 - 01.2023
FedEx Package Handler
FedEx Ground
05.2017 - 04.2021
Associate of Applied Science - Psychology
Liberty University
Associate of Applied Science - Science
Southwest Community College
Similar Profiles
Amani MosleyAmani Mosley
Telephone Sales Representative at FLS connectTelephone Sales Representative at FLS connect
Lori DamicoLori Damico
Fundraising Telemarketing at FLS ConnectFundraising Telemarketing at FLS Connect
Abigail McLendonAbigail McLendon
Insurance Claims Manager at FLS TRANSPORTATION SERVICESInsurance Claims Manager at FLS TRANSPORTATION SERVICES
Shelley HandShelley Hand
Vice President of Education & Training at Stafford Consulting Company, Inc.Vice President of Education & Training at Stafford Consulting Company, Inc.
Cyntrice GreenCyntrice Green
ADJUNCT PROFESSOR at Southwest Tennessee Community CollegeADJUNCT PROFESSOR at Southwest Tennessee Community College