LETISHA WILSON
Elizabeth,NJ
Summary
Operations-driven professional with experience in program operations, enrollment management, HR support, and training coordination. Proven ability to build and optimize workflows, manage high-volume pipelines, and drive measurable outcomes. Skilled in process improvement, data analysis, and cross-functional collaboration to enhance efficiency, retention, and program scalability.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Communications Officer (Police Dispatcher)
City of Orange Township Police Department
Orange, NJ
09.2025 - Current
- Manage high-volume emergency and non-emergency call intake, prioritizing incidents and dispatching appropriate units in real time
- Coordinate emergency response communication across law enforcement, fire, medical services, and internal departments to ensure efficient, timely operations
- Maintain accurate, time-sensitive records of dispatch logs and incident reports in compliance with departmental procedures
- Monitor multiple systems simultaneously, ensuring operational continuity and rapid decision-making under pressure
- Navigate high-stress emergency scenarios by quickly assessing situations, de-escalating callers, and ensuring efficient dispatch and response coordination
Enrollment Coordinator
Job Corps
Edison, NJ
06.2025 - Current
- Manage end-to-end enrollment operations, overseeing applicant pipeline from initial inquiry through program entry
- Identify workflow inefficiencies and implement process improvements to reduce delays and increase enrollment conversion rates
- Coordinate cross-functionally with compliance, instructional, and operations teams to streamline onboarding and improve retention outcomes
- Oversee scheduling logistics for assessments, interviews, and intake appointments, aligning with program capacity and timelines
- Track, analyze, and report on enrollment metrics and KPIs to support data-driven decision-making and operational efficiency
Program Operations Coordinator
Newark Youth One-Stop Career Center
Newark, NJ
09.2023 - 06.2025
- Supported the launch and operational buildout of a workforce development program, contributing to policies, procedures, and onboarding workflows
- Managed enrollment operations, recruiting 13–20 participants per cohort and supporting consistent program growth across four annual cohorts
- Designed and executed outreach strategies and community engagement events, increasing application volume by 20% year-over-year
- Developed and maintained tracking systems to monitor pipeline activity, outreach performance, and participant engagement
- Ensured full compliance by verifying eligibility documentation and maintaining accurate program records
- Partnered with internal teams and community organizations to expand program reach and improve operational effectiveness
Training & Development Coordinator
Northwestern Mutual
Manhattan, NY
08.2022 - 09.2023
- Managed onboarding operations for financial advisors, including scheduling, licensing coordination, and compliance tracking
- Developed and maintained reporting systems to monitor advisor productivity, outreach activity, and performance metrics
- Coordinated training logistics, including calendars, facilitators, and resources, ensuring seamless program execution
- Analyzed performance data to support leadership decision-making and improve training outcomes
- Implemented engagement initiatives that increased advisor retention by 30% within six months
Education
Bachelor of Arts - Sociology
SUNY University At Albany
Albany, NY05-2017
Associate of Science - Psychology
Rockland Community College
Suffern, NY05-2014
Skills
- Program & Operations Management
- Workflow Optimization & Process Improvement
- Compliance & Documentation Management (I-9, eligibility, licensing)
- Data Analysis & Reporting (Excel, Google Sheets, KPI tracking)
- Cross-Functional Collaboration (HR, Compliance, Operations)
- Scheduling & Resource Planning
- CRM, HRIS & ATS Systems (Workday, ADP, Bullhorn)
Certification
- 9-1-1 Officer National Certification (Emergency Communications)
- CPR/AED Certified
Timeline
Communications Officer (Police Dispatcher)
City of Orange Township Police Department
09.2025 - Current
Enrollment Coordinator
Job Corps
06.2025 - Current
Program Operations Coordinator
Newark Youth One-Stop Career Center
09.2023 - 06.2025
Training & Development Coordinator
Northwestern Mutual
08.2022 - 09.2023
Bachelor of Arts - Sociology
SUNY University At Albany
Associate of Science - Psychology
Rockland Community College