Dayna Davis
Ruther Glen,VA
Summary
Orderly, professional and attentive employee offering over 6 years of solid skills in customer relations and resilience to handle challenges of fast-paced professional environments. Bringing a detail-oriented and decisive nature with sound judgment, good multitasking abilities, and a self-motivated personality. Comfortable working with teams or alone to accomplish on-time and accurate tasks.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Communications Officer/Police Dispatcher
Richmond 911
12.2022 - 09.2023
- Managed crisis communications, effectively mitigating potential reputational damage.
- Trained staff on effective communication techniques, fostering a cohesive team environment that drove results.
- Evaluated campaign performance using analytics tools, refining strategies based on data-driven insights.
- Optimized internal communications by introducing an intranet system that fostered collaboration among employees.
Customer Service Representative
Waste Management
09.2021 - 04.2022
- Served as the customer's advocate by solving problems on the customer's behalf and engaging the right department
- Demonstrated multi-tasking and prioritization skills by answering phone calls in a timely manner, while using authorized systems to gather information
- Provided standard information and education regarding service options, charges, billing, and contracts
- Managed difficult and emotional customer situations, showing compassion and empathy to meet customer commitments
- Adhered to service and operational standards established for the call center
- Escalated more complex issues to the appropriate level
- Data entry.
Customer Service Representative Lead
Meredith
07.2020 - 08.2021
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Implemented new training programs for better team performance and improved service quality.
- Streamlined workflow processes to increase efficiency and reduce response times.
- Collaborated with cross-functional teams to improve overall customer experience.
- Mentored junior staff, providing guidance on best practices in customer service.
- Developed strong relationships with clients, fostering loyalty and repeat business.
Call Agent
Vista Home Improvement
02.2020 - 07.2020
- Built sustainable relationships and engaged customers by taking the extra mile
- Presented, promoted, and sold products/services using solid points to existing and prospective customers
- Expedited the resolution of customer problems and complaints to maximize satisfaction
- Maintained knowledge of best practices and promotional trends
- Scheduled meetings with existing accounts through telephone calls, emails campaigns, and social platforms.
Data Entry Clerk
Young Parents Program
02.2019 - 01.2020
- Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error.
- Increased team efficiency by training new data entry clerks on company software, processes, and best practices.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
Education
General Studies Program -
Springfield Technical Community College
Springfield, MA08.2020
High School Diploma -
Springfield Central High School
Springfield, MA08.2019
Skills
- Crisis Management
- Multi-Line Phone System
- Information Gathering
- Data Entry
- Conflict Resolution
- Stress Management
- Confidentiality
- Effective Communication
- Critical Thinking
- Customer Service
- Record Keeping
Certification
- Certified 911 Operator, 01/2025
- Adult First Aid/CPR/ AED, 01/2025
Timeline
Communications Officer/Police Dispatcher
Richmond 911
12.2022 - 09.2023
Customer Service Representative
Waste Management
09.2021 - 04.2022
Customer Service Representative Lead
Meredith
07.2020 - 08.2021
Call Agent
Vista Home Improvement
02.2020 - 07.2020
Data Entry Clerk
Young Parents Program
02.2019 - 01.2020
General Studies Program -
Springfield Technical Community College
High School Diploma -
Springfield Central High School
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