Letitia Wallace
Williamsburg,VA
Summary
To obtain a position as a Psychiatric Mental Health Nurse Practitioner that will utilize my knowledge and practical experience to promote quality health care and outcomes for patients while increasing company/agency growth and net revenue.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Director of Medical Services Manager
District 19 Community Services Board
06.2023 - Current
- Responsible for oversight and management of overall service delivery provided by the Medical Services Division.
- Assisted senior physicians and PMHNP regarding assessments and treatment planning interventions.
- Applied continuous process improvement strategies to enhance case management, programs and clinical management.
- Led diverse team of medical and administrative professionals in day-to-day clinic activities such as patient care, new business development, and patient relations.
- Facilitated performance improvement initiatives for CME credit.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Improved patient outcomes and delivery of care through improved clinical quality processes.
- Facilitate, implement, maintain & oversee the provision of Primary Care Screening and Monitoring as defined by DBHDS Step VA initiative for the agency.
RN Nurse Manager/Medical Services Manager
District 19 Community Services Board
06.2016 - 06.2023
- Monitored patient reactions to drugs and carefully documented findings.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Managed care from admission to discharge.
- Administered medications and treatments as prescribed by physicians.
- Evaluated patient histories, complaints, and current symptoms.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
RN Senior Psychiatric Nurse
District 19 Community Services Board
06.2015 - 06.2016
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Mentored new nursing staff, contributing to a supportive work environment and improved retention rates.
- Provided direct patient care, stabilized patients, and determined next course of action.
RN Nursing Supervisor
VA Dept. Of Juvenile Justice
05.2012 - 05.2015
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
LPN/ CHARGE
VA Dept. Of Juvenile Justice
11.2007 - 05.2012
- Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities.
- Maintained accurate documentation of all relevant clinical data, ensuring compliance with regulatory standards.
- Obtained patient vital signs and input/output measurements from inpatients.
- Assisted with admissions, appointments, transfers, and discharges.
Field LPN
National Nurses Service Agency
12.2006 - 03.2009
- Maintained accurate documentation of all relevant clinical data, ensuring compliance with regulatory standards.
- Obtained patient vital signs and input/output measurements from inpatients.
- Demonstrated adaptability in working with diverse patient populations across various healthcare settings.
Charge Nurse
Cumberland Hospital for Children & Adolescents
01.2006 - 12.2006
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
- Conducted daily shift briefs to inform staff of changes in patient care assignments.
- Promoted a safe working environment by adhering to infection control policies and regularly reviewing safety protocols.
- Collaborated with other healthcare professionals to provide quality patient care.
Education
Post Master’s Certificate - Psychiatric Mental Health NP
Walden University, School of Health Sciences
Minneapolis, MN02.2025
Masters of Science (MS) - Nursing- Leadership/Management
Walden University, School of Health Sciences
Minneapolis, MN08.2016
Associates in Applied Science - Nursing program
John Tyler Community College, School of Nursing
Richmond, VA12.2011
Certificate of Completion - undefined
Central Texas College, Vocational Nursing Program
Killeen, TX12.1993
Skills
- Clinical leadership
- Patient safety
- Operational efficiency
- Improving clinical quality outcomes
- Patient health education
- Mental health care
Certification
- RN License Commonwealth of Virginia, 0001236086
- RN License Nevada Board of Nursing, RN96097
- Certified in Healthcare Provider CPR with the American Heart Association
References
Available On Request
Awardsdecorationsrecognitions
- Achieved 100% on Pharmacy Audits for Alternative Delivery Sites in all seven clinics under my charge, District 19 CSB, 2017 & 2020 & 2022
- Awarded Top Performance Scores on Annual Performance Evaluation 2016-2021 District 19 CSB
- Employee of the Year 2012, Virginia Department of Juvenile Justice
- Achieved 100% on Pharmacy Audits Consecutive quarters, Virginia Department of Juvenile Justice 2009 -2014
- Awarded Major Contributor on Annual Performance Evaluations, Virginia Department of Juvenile Justice 2008 & 2010-2013
Timeline
Director of Medical Services Manager
District 19 Community Services Board
06.2023 - Current
RN Nurse Manager/Medical Services Manager
District 19 Community Services Board
06.2016 - 06.2023
RN Senior Psychiatric Nurse
District 19 Community Services Board
06.2015 - 06.2016
RN Nursing Supervisor
VA Dept. Of Juvenile Justice
05.2012 - 05.2015
LPN/ CHARGE
VA Dept. Of Juvenile Justice
11.2007 - 05.2012
Field LPN
National Nurses Service Agency
12.2006 - 03.2009
Charge Nurse
Cumberland Hospital for Children & Adolescents
01.2006 - 12.2006
Post Master’s Certificate - Psychiatric Mental Health NP
Walden University, School of Health Sciences
Masters of Science (MS) - Nursing- Leadership/Management
Walden University, School of Health Sciences
Associates in Applied Science - Nursing program
John Tyler Community College, School of Nursing
Certificate of Completion - undefined
Central Texas College, Vocational Nursing Program
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