Letitia Scott
Concord,NC
Summary
Proven Medical Office Assistant at Wings On Angels, adept in multitasking and leveraging computer skills for efficient patient care. Excelled in maintaining confidentiality and providing top-notch customer service, significantly enhancing patient satisfaction. Skilled in problem-solving and knowledgeable in HIPAA regulations, consistently improving office operations and patient experience.
Overview
8
8
years of professional experience
Work History
Medical Office Assistant
Wings Pn Angels
06.2020 - 09.2024
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
Medical Office Coordinator
Accordius Health of Concprd
06.2016 - 10.2019
- Maintained a high level of confidentiality by handling sensitive patient information with discretion and care.
- Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally.
- Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
Education
Associate of Applied Science - Health Occupations And Related Fields
Rowan-Cabarrus Community College
Salisbury, NC08-1996
High School Diploma -
Northwest Cabarrus High School
Concord, NC06-1992
Skills
- Multitasking and organization
- Computer skills
- Problem-solving
- HIPAA regulations
Timeline
Medical Office Assistant
Wings Pn Angels
06.2020 - 09.2024
Medical Office Coordinator
Accordius Health of Concprd
06.2016 - 10.2019
Associate of Applied Science - Health Occupations And Related Fields
Rowan-Cabarrus Community College
High School Diploma -
Northwest Cabarrus High School
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