Letiva Lockett
Chicago,IL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Data Analyst
CCC Information Services
04.2017 - Current
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Identified data entry errors and reported to necessary departments.
- Participated in requirements meetings to understand business needs.
Shift Supervisor
Joes Barbeque & Fish
08.2013 - 07.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Customer Service Representative
PLS Check Cashers
10.2010 - 07.2014
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Assisted with training of new tellers on policies and procedures.
Education
Bachelor of Science - Human Resources Management
University of Phoenix
Tempe, AZ03.2025
High School Diploma -
George W Collins Highschool
Chicago, IL06.2009
Skills
- Adaptability and Dependability
- Leadership
- Problem solving
- Organization
- Customer Services
- Teamwork
- Computer Skills
Timeline
Data Analyst
CCC Information Services
04.2017 - Current
Shift Supervisor
Joes Barbeque & Fish
08.2013 - 07.2023
Customer Service Representative
PLS Check Cashers
10.2010 - 07.2014
Bachelor of Science - Human Resources Management
University of Phoenix
High School Diploma -
George W Collins Highschool
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