Summary
Overview
Work History
Education
Skills
Contact
References
Education
Extracurricular Activities
Personal Information
Skills
Timeline
Generic

Letizia Altomare

Miami Doral,FL

Summary

At Loredana’s Beauty, I excelled in optimizing the salon's booking system and enhancing client satisfaction through top-notch customer service and clear communication. My bilingual abilities and efficient time management skills played a pivotal role in managing high-volume client interactions, significantly contributing to the salon's positive client experience and operational efficiency.

Overview

2
2
years of professional experience

Work History

Front Desk / Customer Service

Loredana’s Beauty
Miami, FL
04.2022 - 01.2024
  • Efficiently managing the salon's booking system to schedule, reschedule, or cancel appointments
  • Ensuring optimal time management by spacing appointments appropriately to avoid delays or overlaps
  • Handling high-volume calls and managing walk-in clients in a timely manner
  • Greeting clients warmly upon arrival, ensuring they feel comfortable and welcomed
  • Confirming client details, verifying contact information, and making sure all paperwork (such as consent forms) is completed
  • Processing payments and offering information on services, promotions, and loyalty programs
  • Ensuring the checkout process is smooth, and clients leave with a positive impression
  • Providing clear information about available lash services, pricing, and expected results
  • Communicating the salon's policies regarding cancellation, no-shows, and refunds, ensuring clients understand them upfront
  • Addressing and managing client concerns or special requests to ensure a positive experience
  • Ensuring the front desk area is neat, stocked with necessary supplies, and welcoming
  • Managing inventory for retail products and lash supplies, keeping track of what needs restocking
  • Handling phone calls, walk-in clients, and administrative tasks (such as inputting client information and processing payments) simultaneously
  • Managing appointment reminders, ensuring no errors in scheduling
  • Active Listening & Empathy: Listening attentively to clients’ needs, concerns, or preferences regarding lash styles, length, and volume
  • Showing empathy and understanding towards first-time clients, especially when they feel nervous or uncertain about the process
  • Offering suggestions based on the client's individual eye shape, style preference, and lifestyle
  • Clear Communication: Explaining the lash services, process, and aftercare instructions in a way that is easy to understand
  • Ensuring clients are aware of the time commitment for their appointment and setting realistic expectations about the results
  • Providing helpful information about aftercare products and routines to ensure the longevity of their lashes
  • Professionalism: Maintaining a high standard of professionalism, from attire to communication, to create a trustworthy and respectful atmosphere
  • Being patient and calm, especially during busy hours, ensuring each client feels attended to
  • Problem-Solving: Addressing any concerns or issues clients may have about their lashes, whether it’s about retention, irritation, or dissatisfaction with the results
  • Offering solutions such as touch-ups, refunds, or alternatives to ensure client satisfaction
  • Personalized Service: Building relationships with regular clients by remembering their preferences, names, and any past feedback
  • Customizing each client’s experience based on their individual needs, ensuring they feel valued and unique
  • Promotions & Upselling: Recommending complementary services or products (such as lash serums, aftercare kits, or refills) based on the client’s specific needs and preferences
  • Informing clients about ongoing promotions or discounts that may be of interest
  • Handling Difficult Situations: Dealing with difficult or dissatisfied clients in a calm, professional manner
  • Using conflict resolution skills to turn a negative experience into a positive one, ensuring the client leaves satisfied and willing to return

Education

High School -

Downtown Doral Upper Charter School
Downtown Doral
06-2024

Skills

  • Customer Service
  • Communication
  • Teamwork
  • Organization and Time Management
  • Interest in Beauty and Personal Care
  • Fluent in multiple languages
  • Typing speed

Contact

Miami Doral, FL 33166

References

Available upon request.

Education

Downtown Doral

Extracurricular Activities

Active participation in school clubs and activities that promote personal development and teamwork. Volunteering at school events, assisting with organization and attendee support.

Personal Information

Date of Birth: 07/24/06

Skills

  • Customer Service

Timeline

Front Desk / Customer Service

Loredana’s Beauty
04.2022 - 01.2024

High School -

Downtown Doral Upper Charter School

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Letizia Altomare