Leton Jackson
Lauderhill,FL
Summary
Dynamic network engineering professional with a proven track record of enhancing system performance and ensuring robust network reliability. Recognized for implementing effective problem-solving strategies and conducting proactive system maintenance to prevent disruptions. Expertise in deploying both Dual-Homed and Single-Homed sites while leveraging advanced networking protocols such as ISIS, OSPF, and BGP. Strong understanding of diverse vendor technologies, including Cisco, Juniper, and MikroTik, facilitating seamless integration and optimal performance across various environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Associate Engineer
Fibernow
Coral Gables, FL
01.2024 - Current
- Designed and implemented network solutions to enhance connectivity across systems.
- Collaborated with cross-functional teams to develop and implement engineering projects on time and within budget.
- Collaborated with cross-functional teams to resolve technical issues efficiently.
- Conducted system testing and troubleshooting to ensure operational reliability.
- Led initiatives to optimize processes, reducing downtime and enhancing service delivery.
- Developed comprehensive documentation for engineering projects, ensuring compliance with industry standards.
- Served as a subject matter expert providing guidance on engineering best practices throughout the organization during various stages of project development cycles.
NOC TECHNICIAN
Optical Tel
Coral Gables, FL
02.2022 - 01.2024
- Identify, diagnose, and resolve problems affecting network performance that have been escalated and unresolved within the support teams
- Provide technical and analytical support in determining the root cause of network problems
- Implement action plans to resolve potential or active network-impacting issues
- Address client and customer inquiries within established timeframes
- Document logical and physical network design changes
- Configure network hardware for deployment, including but not limited to switches, routers, servers, Ap's, VoIP gateways
- Work with field teams to activate, replace, or repair network and video systems
- Work with on-site technicians to repair/replace faulty equipment
- Remotely upgrade field equipment during established maintenance windows
- Communicate with other teams and external stakeholders in accordance with internal SLAs
TECHNICAL SUPPORT REPRESENTATIVE
Blue Stream Fiber
Coral Springs, FL
05.2021 - 02.2022
- Executed troubleshooting and technical support strategies to resolve customer inquiries related to internet and communication services.
- Assessed compatibility and performance of new software and hardware, facilitating seamless deployment.
- Conducted thorough software maintenance, including patching and version upgrades, to ensure robust data protection and security compliance.
- Guided users in configuring devices and optimizing network performance to enhance user experience.
- Collaborated with engineering teams to identify recurring issues and implement solutions, improving service reliability.
- Analyzed customer feedback to refine support processes, contributing to higher satisfaction ratings.
- Performed comprehensive evaluations of support calls to identify compliance gaps and areas for enhancement.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
NETWORK CONSULTANT
Self Employed
Westmoreland, Jamaica
12.2012 - 12.2018
- Conducted thorough network audits to identify vulnerabilities and recommend appropriate remediation actions.
- Provided training for customers’ staff on proper use and maintenance of computer systems.
- Designed and implemented network configurations for diverse client environments.
- Conducted network security assessments to identify vulnerabilities and recommend solutions.
- Provided ongoing technical support and troubleshooting for various networking issues.
- Developed and maintained comprehensive documentation for client networks and configurations.
- Collaborated with clients to understand their business needs and tailor network solutions accordingly.
REGIONAL BROADBAND SUPPORT TECHNICIAN
Digicel Group
Kingston, Jamaica
08.2010 - 11.2012
- Commuted to customer locations to verify configuration and network readings to ascertain point of failure.
- Escalated unresolved issues using emails and ticketing system to the required departments.
- Diagnosed and resolved hardware and software issues for end-users, ensuring minimal downtime.
- Provided technical support via phone, email, and in-person interactions to enhance customer satisfaction.
- Collaborated with cross-functional teams to improve support workflows and response times.
- Implemented best practices for maintaining system integrity and security across devices.
- Trained users on how to operate components and systems.
Education
B.A. - Information Technology
Florida International University
Florida, USA04.2024
B.SC. - Computer Science and Electronics
University of The West Indies
Kingston, Jamaica02.
Skills
- Managing site-to-site and point-to-site VPNs
- Network security management
- Proficient in DHCP and DNS setup
- Configuration of Cisco networking devices
- Managing distance vector and link state protocols
- Strong verbal and non-verbal communication
- System Analysis, Maintenance & Repair
- Technical Support Triage
- Efficient management of support ticket systems
- Software Diagnosis
- Network Infrastructure Monitoring
Certification
- CCNA R&S, Cisco - 2019-11
- Comptia A+, Comptia - 2021-03
- Comptia Network+, Comptia – 2021-10
- Juniper JNCIP-SP - 2026-02
Timeline
Associate Engineer
Fibernow
01.2024 - Current
NOC TECHNICIAN
Optical Tel
02.2022 - 01.2024
TECHNICAL SUPPORT REPRESENTATIVE
Blue Stream Fiber
05.2021 - 02.2022
NETWORK CONSULTANT
Self Employed
12.2012 - 12.2018
REGIONAL BROADBAND SUPPORT TECHNICIAN
Digicel Group
08.2010 - 11.2012
B.A. - Information Technology
Florida International University
B.SC. - Computer Science and Electronics
University of The West Indies