Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
References
Timeline
Generic

Letsy Cumbicos

Kearny,NJ

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

3
3
years of professional experience
2016
2016
years of post-secondary education
1
1
Certification

Work History

Manager Buffalo Wild Wings GO

Jawad Abbas
Kearny, New Jersey
03.2024 - Current
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Maintained updated knowledge through continuing education and advanced training.
  • Recognized by management for providing exceptional customer service.
  • Identified needs of customers promptly and efficiently.
  • Facilitated team meetings to improve communication and address challenges.
  • Developed training materials for new hires to enhance onboarding processes.
  • Implemented process improvements to streamline workflows and increase efficiency.
  • Managed scheduling and assigned tasks based on team strengths and availability.
  • Conducted performance evaluations to provide feedback and support employee growth.
  • Resolved conflicts among team members to maintain a positive work environment.
  • Monitored staff performance and addressed issues.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Provided leadership during times of organizational change or crisis situations.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.

Wingstop Shift Leader

Jay Pattel
Bloomfield, New Jersey
02.2023 - 12.2023
  • Supervised daily operations and managed team schedules during shifts.
  • Trained new staff on company policies and operational procedures.
  • Ensured compliance with health and safety regulations in the workplace.
  • Coordinated inventory management and maintained stock levels efficiently.
  • Assisted with customer service issues, resolving complaints promptly.
  • Monitored team performance, providing feedback to improve efficiency.
  • Implemented workflow improvements to enhance productivity among staff members.
  • Conducted regular team meetings to communicate goals and expectations clearly.
  • Assisted in training new employees on shift operations.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Resolved customer complaints promptly and professionally.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Checked orders for quality and completeness.

Education

Bloomfield High School
Bloomfield, New Jersey

Skills

  • Team leadership
  • Staff training
  • Customer service
  • Inventory management

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Certification

  • Lidership Course

Accomplishments

  • Training Manager at Buffalo Wild Wings

References

References available upon request.

Timeline

Manager Buffalo Wild Wings GO

Jawad Abbas
03.2024 - Current

Wingstop Shift Leader

Jay Pattel
02.2023 - 12.2023

Bloomfield High School

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