Letticia Munoz
Fontana,Ca.
Summary
Vocational Nursing Student with expected graduation from accredited nursing program in 2023 with Certificate in Vocational Nursing, acquires skills and competencies for enhancing health and well-being of individuals. Demonstrates knowledge of basic nursing care for acutely and chronically ill patients in hospitals, clinics and skilled-nursing facilities. Functions within legal scope of practice in accordance with policies and procedures of employing healthcare institution and obtains instruction and supervision when implementing direct patient care.
Overview
15
15
years of professional experience
Work History
Receptionist/Accounts Receivable Clerk
Myofunctional Research
01.2022 - 05.2022
- Responded to inbound inquiries regarding accounts and payments.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Monitored accounts to verify compliance with payment terms and schedules.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
Office Manager
Maestro Dental Studio
07.2020 - 05.2021
- Discussed Doctors Prescriptions for confirmation on patients orders
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Customer Service Representative, Front Dental Assistant
Mountain Dental Lab
12.2015 - 10.2018
- Handling Heavy Customer Inquiries and resolving issues on Dental cases
- Office work including answering phones,email, faxing, scanning, filing documents
- Data Entry-Entering in Doctors Rx in Labnet Software
- Other duties-Scheduling Pickups, Quality control, Account managing, Processed Returns and Issuing
- Credits, Monthly Adjustments for Assigned accounts
Dental Assistant
Orange Family Dental Group
07.2015 - 11.2015
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for procedures daily.
- Prepared patient x-rays and images for dentist review.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Explained treatment procedures and instructed patients on home care guidelines.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Monitored patient comfort and safety during dental procedures.
- Prepared and sterilized instruments and materials for use by dentists.
Tutor
Academic Tutoring Service
11.2013 - 03.2014
- Ensured that each student’s goal is met, as designed by the school district’s curriculum, in the subjects of
- Algebra and English
- Focused on areas of subject where student had difficulty in and addressing those issues in each tutoring session
- Responsible for student progress notes and attendance sheets monthly
- Keeping an open line of communication with student’s parents, giving feedback and allowing parents to openly discuss any issues regarding student’s progress.
Production Supervisor
Fontana Rehabilitation Workshop
01.2007 - 06.2011
- I was responsible for overseeing a caseload of 35 clients and a total of 70 clients on the production floor while fulfilling the production of goods for the customers of Fontana Rehabilitation
- Workshop
- Training clients on palletizing, pallet wrapping and proper utilization of tools
- The position required me to be fast and accurate with my work by meeting stressful deadlines and maintaining my case files that included detailed progress notes and training reports to each client’s Case Manager
- In addition to overseeing, I conducted safety meetings and discussed various issues including workplace safety, health issues, and tips for proper hygiene
- Played an active role in client’s fundraisers and attended all voluntary meetings for client’s holiday parties
- Prepared daily progress notes, behavior reports and training reports on 70 clients
- Discussed with Case Manager on clients progress and suggested new ideas for completion of success on a difficult area client faced with
- Produced Daily pay sheets for each client, which provided the calculations and time of work they did each day of the week
- Maintained a high-motivating attitude to sustain the morale of my clients
- Completed billing for work orders and invoices using Microsoft Excel and Microsoft Word
- Making major and minor decisions in stressful life threatening events.
Education
Associate of Arts - Psychology
University of Phoenix
10.2009
Major - undefined
High School Diploma -
A.B. Miller High School
Fontana, CA06.1999
High School Diploma - undefined
Certificate - Vocational Nursing
Smith Chason School of Nursing
Ontario, CA09.2023
Certificate in Dental Assisting - undefined
Orange County Dental Careers
Westminster, CA8.2015
Skills
- Software/System Skills
- Dentrix
- Microsoft Office Excel 2013
- Microsoft Office PowerPoint 2013
- Microsoft Word 2013
- Microsoft Outlook 2013
Timeline
Receptionist/Accounts Receivable Clerk
Myofunctional Research
01.2022 - 05.2022
Office Manager
Maestro Dental Studio
07.2020 - 05.2021
Customer Service Representative, Front Dental Assistant
Mountain Dental Lab
12.2015 - 10.2018
Dental Assistant
Orange Family Dental Group
07.2015 - 11.2015
Tutor
Academic Tutoring Service
11.2013 - 03.2014
Production Supervisor
Fontana Rehabilitation Workshop
01.2007 - 06.2011
Associate of Arts - Psychology
University of Phoenix
Major - undefined
High School Diploma -
A.B. Miller High School
High School Diploma - undefined
Certificate - Vocational Nursing
Smith Chason School of Nursing
Certificate in Dental Assisting - undefined
Orange County Dental Careers
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