Letty Padilla
Customer Service
Ontario,California
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
31
31
years of professional experience
Work History
Customer Service Manager
Band of Gypsies
01.2020 - Current
- Responsible for Specialty Stores, process credit cards, run open order reports, allocate and issue pick tickets, process UPS Shipping labels
- Issue RMA labels and Call Tags, process credit memos
- Set up new customers to ensure Vendor Manuals/Requirements are followed
- Meet monthly shipping goals and communicate to the sales team necessary credit card and extension issues
- Resolve all customer service related issues on a timely basis
- Work with Joor system to ensure orders are being exported daily and resolve any issues
- Supported our Global Sales Director and Sales Team.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Customer Service/Accounting Manager
Groceries Apparel
01.2018 - 01.2020
- Oversee the customer service department, responsible for meeting shipping month end projections
- Assist with credit card charges and payment posting, invoicing
- Responsible for the accounting department, accounts payable/receivable, work with QuickBooks software.
Customer Service Manager
Parker Smith
01.2011 - 01.2017
- Manage Department; handle high end Specialty Stores, support National Sales Team
- Work closely with the VP of Sales to ensure Monthly Shipping Goals are successfully accomplished
- Processed Credit Card transactions
- Responsible for EDI accounts Nordstrom.com
Senior Customer Service Representative
Lucky Brand Jeans
01.2004 - 01.2009
- Premium Women's and Men's Denim wholesale and retail manufacture, selling to Specialty Boutiques and Major Department EDI Stores such as Nordstrom, Macy's, Neiman Marcus, Dillard's
- Primary Responsibilities: Resolve Customer Service issues such as Order Discrepancies, Researched Chargebacks
- Responsible for orders to ensure shipment according to delivery dates
- Worked closely with Production Department to monitor necessary Production, Supported Sales Team and communicated status of orders
- Research Returns/Refusals.
CUSTOMER SERVICE REPRESENTATIVE
Citizens of Humanity
01.2003 - 01.2004
- Demonstrate exceptional customer service support and leadership skills of functional teams in Production, Credit, and Shipping Departments.
CUSTOMER SERVICE REPRESENTATIVE
Katayone Adeli
01.1997 - 01.2003
- Implemented new account application set-up, order processing, allocation, pick ticket procedures; Managed EDI process; coordinated shipments with Logistics
- Developed, implemented and coordinated customer service and shipping procedures.
CUSTOMER SERVICE REPRESENTATIVE
Francine Browner, Inc. / Parallel
01.1993 - 01.1997
- Assisted the VP of Sales with account status and overall customer service support
- Handled EDI Major Department Stores
- Resolved Customer Related Issues
- Worked with the Production Department and Warehouse Supervisor.
Education
Certificate of Completion -
Whittier Business College
Diploma -
Nogales High School
Skills
- Aims 360
- Full Circle
- Authorizenet
- AS400
- VSR
- Joor
- Apparel Magic
- Microsoft Office Suite
- Problem-Solving
- Meticulous attention to detail
- Team Leadership
- Professional and Courteous
Accomplishments
Achieved shipping goals and resolved credit card issues in a timely manner. Achieved daily customer service issues with minimal supervision. Collaborated with Production Department and warehouse to ensure on time deliveries are met. Resolved daily emails from customers and sales force. Documented daily shipping reports.
Timeline
Customer Service Manager
Band of Gypsies
01.2020 - Current
Customer Service/Accounting Manager
Groceries Apparel
01.2018 - 01.2020
Customer Service Manager
Parker Smith
01.2011 - 01.2017
Senior Customer Service Representative
Lucky Brand Jeans
01.2004 - 01.2009
CUSTOMER SERVICE REPRESENTATIVE
Citizens of Humanity
01.2003 - 01.2004
CUSTOMER SERVICE REPRESENTATIVE
Katayone Adeli
01.1997 - 01.2003
CUSTOMER SERVICE REPRESENTATIVE
Francine Browner, Inc. / Parallel
01.1993 - 01.1997
Certificate of Completion -
Whittier Business College
Diploma -
Nogales High School