Abby Forman
South Hempstead,NY
Summary
Self driven and hard working 3+ years experienced Customer Service Manager. Driving company KPIs on a daily basis while managing 150+ employees, schedules, labor, sales and community relations.
Overview
9
9
years of professional experience
Work History
Customer Service Manager
Stop and Shop
Greenvale, NY
01.2021 - Current
- Manage the recruitment, hiring, orientation, managing people development and maintaining diversity of Front-end.
- Responsible for overseeing Front-end operations, Cash Office, and ensuring highest level of customer service.
- Manage store community and customer relations.
- Accountable for: scheduling and conducting interviews and involving other managers as appropriate; coordinating orientation, new hire and department specific training with CTP Coordinators; following up on associate development plan implementation and AMT progress; documenting front-end associate performance issues; attending or coordinating job fairs; analyzing store turnover figures and developing action plans with appropriate department managers; counseling and coaching associates; resolving customer issues; responding to donation requests; attending and or coordinating local community events; and managing fund raising events and gift card program.
- Create a culture of best in class customer service
- Manage Customer Service Departments regarding general operations, sales, and profitability
- Manage daily activities including sanitation and safety. Merchandising department presentation, payroll and productivity and administration
Bookkeeper
Stop and Shop
Oceanside, NY
07.2016 - 01.2021
- Responsible for data entry
- Maintains historical records by filing documents
- Responsible for balancing tills by verifying transactions and making necessary corrections
- Managed safe inventory
- Responsible for preparing financial reports.
Hostess
Jordan's' Lobster Farm
Island Park, NY
06.2015 - 09.2015
- Greet incoming and departing guest; escort them to assigned dining area or bar area depending on preference; present menus; announce waiter's name and inform them of current promotion
- Answer incoming calls to the restaurant and provide appropriate service
- Manage the flow of customers
- Assisted with clean up.
Education
Liberal Arts
Nassau Community College
Garden City, NYNew York State Regents -
South Side High School
Rockville Centre, NY01.2015
Skills
- Highly motivated, results-oriented, and a self-starter
Ability to influence and communicate cross functionally
Ability to multi-task
Demonstrated leadership and management skills
Excellent written and verbal communication skills
High level of customer service skills
Ability to think creatively and strategically
Effective organizational and time
- Profient in Microsoft Word
- Power Point
- Excel
- Microsoft 360
- Slack
Timeline
Customer Service Manager
Stop and Shop
01.2021 - Current
Bookkeeper
Stop and Shop
07.2016 - 01.2021
Hostess
Jordan's' Lobster Farm
06.2015 - 09.2015
Liberal Arts
Nassau Community College
New York State Regents -
South Side High School