Leuny Hooper
Silver Spring,MD
Languages
Bangla, Hindi, Urdu
Summary
An energetic, self-motivated Enthusiastic individual, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
HR/Administrative Specialist/Team Lead/Data Entry Clerk
Xator
07.2021 - 04.2022
- Project helped relocating thousands of Afghans who were seeking refugee assistance in USA.
- Worked in multiple locations and in various positions such as: Monitors, Data entry Specialist, Intake Coordinator, Runner, Team lead and HR/Admin.
- Used "In-Cadence Ares" application to badge and connecteam application to track team members' attendance, made schedules and trained team members as well.
- Created and maintained excel spreadsheets to track team members attendance.
- Converted and organized physical files into digital records.
Team Lead
Target
01.2018 - 04.2021
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Reported on updates to project specifications and progress.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Tracked receipts, employee hours and inventory movements.
Customer Service Associate
Giant Food Stores
01.2016 - 04.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Education
CompTIA A+ - IT Support Specialist
PerScholas
Silver Spring, MD12.2021
IT Support Specialist - IT
Google IT Support Professional
Online12.2021
Associate of Science - Tableau And SQL
Per Scholas
Silver Spring, MD12.2021
Bachelor of Science - Engineering Technology
Southeast University
Bangladesh04.2011
Skills
- Tableau and SQL
- System Administration and IT Infrastructure Services
- IT Security
- Technical Support Fundamentals
- Software Development Processes
Timeline
HR/Administrative Specialist/Team Lead/Data Entry Clerk
Xator
07.2021 - 04.2022
Team Lead
Target
01.2018 - 04.2021
Customer Service Associate
Giant Food Stores
01.2016 - 04.2018
CompTIA A+ - IT Support Specialist
PerScholas
IT Support Specialist - IT
Google IT Support Professional
Associate of Science - Tableau And SQL
Per Scholas
Bachelor of Science - Engineering Technology
Southeast University
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