Levan Strickland Jr
Jefferson City
Summary
Over 18 years of experience working for Perkins restaurant industry. A hospitality professional who is known for maintaining high standards and delivering results. Multi-tasker who excels at staff training and brings the ability to grasp business operations and financial management concepts quickly. Proven ability to enhance operational efficiency and drive customer satisfaction. Focused on team collaboration and adaptability to meet changing needs and inspire staff to perform their best. Strengths in recruiting and hiring new employees that cultivate an environment of customer service and customer satisfaction. Consistently fulfill all job expectations, and exceed sales goals/objectives in dynamic, fast-paced settings. Excellent communication skills, eager to learn and develop.
Overview
16
16
years of professional experience
Work History
PERKINS AMERICAN FOOD CO.
GENERAL MANAGER
07.2021 - 10.2024
- Recruit, hire, train, and coach over30 staff members on customer service skills, food & beverage knowledge, sales, and health & safety standards
- Achieving plan profit levels
- Accurate financial data with payroll, Operating expenses, cash and receipts, P&L management productivity food cost, security of funds, prepare and review financial reports
- Shapes culture of restaurant and works diligently to ensure a high level of employee engagement in the restaurant
- Coach and mentor team members to ensure employee's success on the job and guest satisfaction
- Model professional behavior while creating a warm, friendly, and hospitable atmosphere that encourages people to do their BEST
- Communicate sales performance and anticipated variances to the restaurant management team
- Cascade corporate programs and initiatives to the management team and staff
- Occasionally assist team members with category job duties as needed
- Champion sales building activities and suggestive selling
- Maximize table turnover, sales per guest, and sales per hour
- Meet and greet guests; investigate and resolve food quality/service issues and satisfying the guest100%
- Maintain efficient operations, appropriate cost controls, and profit management
- Ensure OSHA, local health and safety codes, and company safety and security policies are met
- Compliance with internal policies and procedures as well as required local, state and federal laws and regulations
- Enforce safe work behaviors to maintain a safe environment for both guests and crew members
- Monitor daily activities to ensure quality food and cleanliness standards
- Control day-to-day operations - following cash control/security procedures, maintaining inventory, managing food and labor, reviewing financial reports and schedules, and taking appropriate actions
- Control food costs by following recipes and portion control; as well as being responsible for weekly inventory process
- Manage labor costs by optimizing weekly schedules of employees, managers and key supervisors and monitoring daily schedules and sales performance through effective use of the company's labor scheduling tool
- Ensure proper use of restaurant equipment
- Responsible for maintaining facility and all company assets
- Remote/Travel: Occasional travel to Sedalia, Kansas City, Denver, Oklahoma and Minnesota for leadership on site meetings when needed
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
PERKINS RESTAURANT AND BAKERY
KITCHEN MANAGER
01.2009 - 07.2021
- Created a cross-training program ensuring FOH staff members were able to perform confidently and effectively in all positions
- Grew customer based and increased restaurant sales through interactive promotions, engaging postings, and contests
- Successfully trained and coached on existing inventory systems, ordering and food storage practices, decrease in food waste, non-food items and higher net profits
- Properly manage the facility equipment, preventive maintenance, repairs, security measures, adherence to safety and sanitation requirements
- Implemented staff health and safety standards compliance training program, achieving a score of99%
- Enforcement of policies, procedures, performance standards and programs
- Ensures management and all employees are monitoring and overseeing food temperatures during hot and cold handling to reduce the incidence of risk factors known to cause food borne illness
- Participate in interviewing, selection, hiring, and training of employees
- Evaluate interactions to track performance & coach to business competencies & requirements
- Conduct regular performance evaluations for teammates, providing constructive feedback and identifying areas for improvement
- Appraise performance, reward and discipline teammates
- Cultivate an environment of Customer Engagement that strives to create an “unrivaled service experience” across all communication channels
- Resolve escalated customer issues pertaining to food, hospitality or service deficiencies
- Develop recommendations to improve the customer service experience based on data, experience and industry trends
- Compile and analyze “Voice of the Customer” data that can be delivered back to the appropriate team members for the improvement or recognition from the customer
- Drive revenue via all communication channels by implementing “Sales through Service” model with an emphasis on maximizing up-sell and cross-sell opportunities
- Collaborate with management team to design and support events and contests which build a positive team morale
- Partner with the Management Team to address scheduling and adherence conflicts and collaborate on initiatives to improve ways of working
- Address teammate concerns and resolve problems
- Proven leadership abilities including experience with training and/or coaching, delivering feedback, goal setting, and performance evaluation
- Exceptional oral, written and interpersonal communication skills including the ability to summarize and present information to influence various levels within the organization
- Ability to evaluate processes and recommend changes which result in a greater opportunity for goal achievement, enhanced usage or increased efficiency
- Proficiency with PC software
- 12+ years’ work experience in customer service
- People management experience
- Proficient in Microsoft Office suit
- Delegating assignments and tasks
Education
Associate of Science - Computer Information Systems
Columbia College
Jefferson City, MO01-2027
Associate of Science - Food And Nutrition
University of Perkins
Orlando, FL01.2009
High School Diploma -
Jefferson City High School
Jefferson Cty, MO06.1999
Skills
- Leadership and team building
- Problem/conflict resolution techniques
- Accounting & Budgeting
- Proficient with POS systems
- Excellent interpersonal and communication skills
- Poised under pressure
- ServSafe Certification
- Operations management
- Labor management
- Coaching and mentoring
Timeline
PERKINS AMERICAN FOOD CO.
GENERAL MANAGER
07.2021 - 10.2024
PERKINS RESTAURANT AND BAKERY
KITCHEN MANAGER
01.2009 - 07.2021
Associate of Science - Computer Information Systems
Columbia College
Associate of Science - Food And Nutrition
University of Perkins
High School Diploma -
Jefferson City High School
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