Max Hailey
Ponchatoula,LA
Summary
Seasoned professional a strong foundation in leadership and customer service. Experienced in leading teams to diagnose and resolve a variety of technical and non-technical issues while maintaining high customer service standards. A leader who is dedicated to leveraging experience in leadership and customer service to enhance IT support and service delivery.
Overview
3
3
years of professional experience
Work History
General Manager
General Manager
10.2023 - 03.2024
- Managed a diverse team of 10, fostering a positive work environment,
exceptional operation standards, and high employee satisfaction. - Resolved technical issues for staff by troubleshooting and diagnosing problems with the onsite technology to include printers, card readers, desktops and laptops ensuring minimal disruptions for customers and
staff. - Managed and maintained a weekly schedule for equipment
maintenance and cleaning, ensuring all systems operated at peak efficiency. - Fostered a positive work environment and high employee satisfaction.
- Analyzed operational reports to identify and mitigate issues; improving service quality and reducing downtime.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Assistant Manager
Whitewater Express Carwash
10.2021 - 10.2023
- Provided frontline IT support by troubleshooting and resolving technical issues related to POS systems, network connectivity, card readers, printers, desktops, and laptops, ensuring minimal downtime for operations.
- Conducted hardware diagnostics and preventive maintenance on equipment, company computers and electronic systems, reducing system failures and improving performance.
- Managed software updates and system configurations for operational tools, ensuring seamless integration and efficiency in daily workflows.
- Implemented a preventative maintenance schedule for IT and operational equipment, reducing unexpected failures and enhancing system reliability.
- Analyzed system performance metrics and operational reports to identify trends, diagnose issues, and optimize IT and business operations.
- Assisted in data management and backup procedures, ensuring critical information was secure and easily recoverable in case of system failures.
- Provided technical training to employees on troubleshooting procedures with operational equipment and IT best practices to improve overall efficiency and self-sufficiency in handling minor issues.
IT Support/Web Designer/Marketing Coordinator
CreatiV Crafting Co
11.2024 - Current
- Streamlined company operations by implementing effective IT support protocols and procedures.
- Designed user interface to meet client specifications.
- Developed graphic and image assets for both content and digital marketing efforts.
- Enhanced user experience on the company website through strategic design updates and content improvements.
Education
High School Diploma -
Ponchatoula High School
Ponchatoula, LA05-2020
Bachelor of Science - International Trade & Finance & Political Science
Louisiana State University
Baton Rouge, LACertificate -
CompTIA A+
Remote05-2025
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Time Management
- Training and Coaching
- Staff Management
- Customer Relationship Management
- Employee Scheduling
- Branding and identity
- Verbal and written communication
- Online marketing integration
- Risk Mitigation
- Inventory Control
- Web design
- Website maintenance
Accomplishments
- Junior Class Vice-President
- Key Club International District
Governor - Key Club International Distinguished Governor
- Senior Class President
- LOSFA Trailblazer
- Cum Lade Graduate
Timeline
IT Support/Web Designer/Marketing Coordinator
CreatiV Crafting Co
11.2024 - Current
General Manager
General Manager
10.2023 - 03.2024
Assistant Manager
Whitewater Express Carwash
10.2021 - 10.2023
High School Diploma -
Ponchatoula High School
Bachelor of Science - International Trade & Finance & Political Science
Louisiana State University
Certificate -
CompTIA A+
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