LeVar Jenkins
McDonald,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Dewitt corporate LLC
Self Employed Web
McDonald, OH
02.2017 - Current
- Developed engaging social media content across multiple platforms.
- Collaborated with marketing team to align campaigns with brand goals.
- Created and scheduled posts using social media management tools.
- Trained junior staff on effective social media strategies and tools.
- Engaged with and responded to online audience through relevant comments.
- Produced engaging podcast episodes from concept to final edit.
- Collaborated with hosts to develop compelling content themes.
- Managed audio editing using industry-standard software and tools.
VoIP Tier 1/ Tier 2 VoIP Engineer
GOODYEAR TIRES HQ
Akron, Oh
02.2013 - 12.2016
- Company Overview: Hewlett Packard Enterprise contract
- Liaison between Granite telecom services, Goodyear Corporate and HPE Helpdesk.
- Use remote access Team viewer, Cisco remote, Microsoft, VPN.
- Managed audio server for loading call systems nationwide: Arcana network FTP server and audio manager.
- Setup Call center and deployment schedule, also repair and replace Cisco Switches and network equipment.
- Setup in store UC-500 hybrid Cisco VoIP phone system at Goodyear in house lab for deployment.
- Created lab for Switch deployment (in warehouse and data test center)
- Handled Cisco equipment inventory for all phone equipment.
- Project Manager for all onsite issues, projects and Emergency response/outages (of network phone equipment).
- CCNA/Voip/Network/tech support for all stores, 24/7 365 days a year, for tier 1, 2, 3 issues.
- Setup vendor meets between customers to perform repairs and meet customer’s needs.
- Troubleshoot internet and phone issues at all 600 corporate Goodyear stores.
- Hewlett Packard Enterprise contract
Deployment Operations Analyst (phone support)
BEST BUY HEADQUARTERS
Fairfield, MN
07.2012 - 12.2012
- Analyst answering phones for IBM projects installing rack servers at Best Buy stores.
- Network load balancing protocol.
- Cisco network config, changes, v-lan config, network config and also network mapping/troubleshooting.
- On-phone troubleshooting for POS hardware, Network servers, Network switches and Routers.
- Monitoring, closing and working store tickets.
- Tracking Network Server installs, completed Network switch S001 Install project with project team.
- Workload was 90-100 calls a day, opening 60-70 tickets a day for all 400 Best Buy Stores.
POS tech/install onsite engineer lead
IST SERVICES
Kansas City, KS
01.2008 - 10.2010
- Installed 60+ Network racks, wall mount and 42 inch standup cabinet/rack, with all network equipment.
- Activate and install new windows 2000 and XP/Win7 based pos/ Cash register systems.
- Install Panasonic and Par software for business use Versions 4.1, 6.2, 6.3, 6.5 (prototype 2010) for McDonalds stores.
- Installed Panasonic/NCR Thin Clients also replacement, imaging and troubleshooting all issues onsite (break fix).
- Installed VeriFone units for credit usage and troubleshoot or replaced all units.
- Installing PAR, NCR, PANSONIC, IBM registers at all stores, completing service calls and upgrades for end users.
- Complete small and large installations of new McDonalds, KFC And Starbucks stores.
- Install intermediate to light surveillance cameras for business/security use.
- Trained installers, created services manuals, installed hardware and software for the Mcdonalds PCPOS/NEWPOS.
- Coordinating all installs/repairs with onsite Managers, franchise and contractors for proper install and deployment.
Education
Associate of Applied Science - Cisco Networking School
Youngstown State University
Youngstown, OH01-2003
Associate of Applied Science - Electronic Theory/Cisco Networking
Lordstown Career Center
Warren, OH05-2000
High School Diploma -
McDonald High School
McDonald, OH05-1998
Skills
- Social media management
- Content creation
- Audio editing
- Network troubleshooting
- VoIP deployment
- Customer relationship management
- IT Network Environment Exp
- Working in factory setting, protocols
Certification
- CCNA
- A+
- N+
References
References available upon request.
Timeline
Dewitt corporate LLC
Self Employed Web
02.2017 - Current
VoIP Tier 1/ Tier 2 VoIP Engineer
GOODYEAR TIRES HQ
02.2013 - 12.2016
Deployment Operations Analyst (phone support)
BEST BUY HEADQUARTERS
07.2012 - 12.2012
POS tech/install onsite engineer lead
IST SERVICES
01.2008 - 10.2010
Associate of Applied Science - Cisco Networking School
Youngstown State University
Associate of Applied Science - Electronic Theory/Cisco Networking
Lordstown Career Center
High School Diploma -
McDonald High School
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