Summary
Overview
Work History
Education
Skills
Timeline
Generic

Levi Cave

Amarillo,United States

Summary

Determined Mail Carrier seeking a career in the mail industry by serving Veteran's and those who serve them at the Veterans Affairs Healthcare System. Strong background in mail and parcel delivery. Expert in building positive relationships with customers and mentoring new hires on standard policies, procedures and related federal guidelines. Successful in fast-paced environments and over 6 years as a Rural Carrier. Highly receptive to customers' needs and adept in diplomatically resolving grievances or complaints. Expert in post office operations.

Overview

9
9
years of professional experience

Work History

Rural Carrier

United States Postal Service
10.2022 - Current
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Picked up and delivered mail on time each day, taking into consideration weather and road conditions.
  • Pleasantly greeted and engaged customers, assisting with any mail-related issues.
  • Maintained accurate records of attempted and missed deliveries as required by post office.
  • Maintained records on customers with mail forwarding and change of address requests.
  • Followed safety protocols and regulations while driving, upholding professional service reputation.
  • Resolved complaints calmly and professionally to maintain customer satisfaction.
  • Identified postage discrepancies and escalated for resolution to limit customer delays.
  • Observed traffic and safety regulations for safe transport and delivery of mail.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.

Rural Carrier Assistant

United States Postal Service, USPS
01.2018 - 10.2022
  • Followed safety protocols and regulations while driving, upholding professional service reputation.
  • Maintained records on customers with mail forwarding and change of address requests.
  • Organized mail ahead of delivery runs for correct routing.
  • Distributed items on time and to correct locations for punctual, professional mail services.
  • Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
  • Resolved complaints calmly and professionally to maintain customer satisfaction.
  • Secured and properly stored packages for delivery to eliminate damage risks.
  • Collected mail from post office boxes and distributed goods to correct addresses.
  • Identified postage discrepancies and escalated for resolution to limit customer delays.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
  • Sorted mail according to order of address appearance for easy access in field.

Holiday Mail Assistant

United States Postal Service
11.2017 - 01.2018
  • Maintained records on customers with mail forwarding and change of address requests.
  • Distributed items on time and to correct locations for punctual, professional mail services.
  • Sorted mail according to order of address appearance for easy access in field.
  • Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
  • Resolved complaints calmly and professionally to maintain customer satisfaction.
  • Secured and properly stored packages for delivery to eliminate damage risks.
  • Collected mail from post office boxes and distributed goods to correct addresses.
  • Identified postage discrepancies and escalated for resolution to limit customer delays.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.

Foundation Repair Specialist

Childer's Brothers
07.2017 - 11.2017
  • Completed all repair and maintenance activities promptly and to high quality standards.
  • Utilized variety of tools and diagnostic equipment to complete repairs.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Leveled, smoothed, and finished surfaces of poured concrete for construction projects.
  • Maintained clean, safe worksite for team safety and to help keep projects on-track.

Waiter

Chili's Restaurant
05.2017 - 07.2017
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
  • Upsold appetizers, drinks and desserts to increase restaurant profits.
  • Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Firefigher

Amarillo Fire Dept
11.2016 - 03.2017
  • Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
  • Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
  • Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
  • Collaborated with other emergency responders on scene to establish adequate fire suppression.
  • Operated hoses, pumps, ladders and other firefighting equipment.
  • Responded to emergency calls and provided medical assistance to injured individuals.
  • Completed training to stay in peak physical fitness and handle challenging tasks.
  • Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.

Security Guard

Baptist Saint Anthony's Hospital
09.2014 - 05.2016
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Interacted assertively but non-confrontationally with personnel and general public.

Education

Basic Structural Firefighting - Fire Protection And Safety

Amarillo College
Amarillo, Texas
05.2014

Skills

  • Shipping Documentation
  • Customer Needs Assessments
  • Complex Problem-Solving
  • Mail Collection
  • Operational Efficiency
  • Post Office Operations
  • Customer Engagement
  • Postal Regulations Knowledge
  • Daily Logs
  • Device Scanning
  • Company Standards
  • Critical Thinking
  • Safety Requirements
  • Scan Parcels
  • Global Positioning Systems (GPS)
  • Delivery Records

Timeline

Rural Carrier

United States Postal Service
10.2022 - Current

Rural Carrier Assistant

United States Postal Service, USPS
01.2018 - 10.2022

Holiday Mail Assistant

United States Postal Service
11.2017 - 01.2018

Foundation Repair Specialist

Childer's Brothers
07.2017 - 11.2017

Waiter

Chili's Restaurant
05.2017 - 07.2017

Firefigher

Amarillo Fire Dept
11.2016 - 03.2017

Security Guard

Baptist Saint Anthony's Hospital
09.2014 - 05.2016

Basic Structural Firefighting - Fire Protection And Safety

Amarillo College

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Levi Cave