Levi Couillard
Thatcher,AZ
Summary
Driven Parts Lead with a proven track record at Empire Cat, enhancing warehouse efficiency and team productivity through expert logistics planning and strong work ethic. Excelled in supply chain coordination and safety standards compliance, significantly improving customer satisfaction. Skilled in Microsoft Office and forklift operation, adept at mentoring staff and streamlining operations for quality output.
Overview
6
6
years of professional experience
Work History
Parts Lead
Empire Cat
Safford, AZ
08.2023 - Current
- Coordinated closely with cross-functional teams during product recalls, ensuring timely notification and resolution for affected customers.
- Developed a well-organized storage system for easy access to parts, reducing time spent searching for items.
- Mentored junior staff members on proper handling techniques to avoid damage and extend the life span of inventory.
- Collaborated with service technicians to identify required parts for repairs, ensuring prompt completion of work orders.
- Maintained a high level of customer satisfaction through excellent communication and timely resolution of issues.
- Improved team productivity, training new hires on company procedures and industry best practices.
- Ensured compliance with safety regulations in the workplace, promoting a safe environment for all employees.
- Expedited customer requests by providing knowledgeable assistance in locating hard-to-find or specialty parts.
- Maintained organized work area by cleaning and removing hazards.
- Made sure that products were produced on time and are of good quality.
Parts Specialist
Empire Cat
Safford, AZ
06.2020 - 08.2023
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
Laborer
Western Industrial Resources
Morenci, AZ
06.2018 - 03.2020
- Understood and followed verbal and written instructions to complete work correctly.
- Worked alongside team to accomplish work goals according to schedule.
- Loaded, unloaded, and moved material to and from storage and production areas.
Education
Bachelor - Sports Medicine
Huston-Tillotson University
Austin, TXHigh School Diploma - General Studies
Tombstone High School
Tombstone, AZ05.2016
Skills
- Warehouse Organization
- Microsoft Office
- Purchasing strategies
- Logistics Planning
- Supply Chain Coordination
- Strong Work Ethic
- Teamwork and Communication
- Computer Skills
- Warehouse Operations
- Forklift Operation
- Safety Standards Compliance
Timeline
Parts Lead
Empire Cat
08.2023 - Current
Parts Specialist
Empire Cat
06.2020 - 08.2023
Laborer
Western Industrial Resources
06.2018 - 03.2020
Bachelor - Sports Medicine
Huston-Tillotson University
High School Diploma - General Studies
Tombstone High School