Levi Dawson
Libertyville,IL
Summary
Experienced senior product manager with over 8 years of expertise in operations, compliance, and marketing. Demonstrated success in product lifecycle management, strategic planning, and roadmapping. Proficient in conducting comprehensive market analysis and research to drive informed decision-making. Skilled in developing effective go-to-market strategies and consistently improving user satisfaction rates.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Product Manager
Home Partners of America Inc
05.2021 - Current
- Vendor Experience Products Leader, driving the successful launch of our Vendor Portal, resulting in a 60% increase in work order share
- Initiate and conduct market research, leading to the identification of new product opportunities and an 80% CSAT for users
- Launched 'Maintenance 2.0' platform 0 to 1 - Over 500k+ Work Orders & $200 million in spend
- Drove independence of Third Party System, 65% of work orders owned internally within a year
- Collected 47k assets across 17k homes & 650 recalls utilizing machine learning of barcodes
- Integrated third party APIs for high data visibility in asset management, maintenance, and project workflows
- Rewrote workflow and design for Lease Applications, reducing inbound inquiries related to Application Status by 80%
- Implemented financial advisor services to Resident Portal
- Implemented communication preferences and text authorization for applicants/residents
- Helped reduce application processing time and lease execution timeframe by 50%
- Implemented feature to gauge move-in readiness to increase CSAT for new residents by 30%
- Integration of user-centric tools and practices to reach CSAT KPIs - Pendo, Hotjar, etc
Product Manager
Aon
11.2017 - 04.2021
- Agile Transformation Leadership Council member, Product Owner responsible for new features for Health Care Plan Recommendation/Enrollment eCommerce platform
- Responsible for 5 million+ in revenue retention in 2020 through User Research, UX Design, CMS compliance, technical implementation, APIs, User Story writing, and email marketing campaign implementation
- Implemented agile/scrum methodologies while serving on the Agile Transformation committee
- Collaborated with sales and marketing teams to develop and execute go-to-market strategies
- Launched 'chatbot' feature to assist customers in sales conversion
- Launched 'plan comparison' features to save $5 million+ dollars in forecasted lost revenue
- Consulted with third party consulting firm to redesign legacy eCommerce platform and managed key features in large scale redesign development effort
- Maintained healthy user story velocity and healthy backlog for 4+ scrum teams
Delivery Specialist
Aon
01.2015 - 12.2017
- Quality review insurance plan metadata for accuracy and compliance
- ETL Configuration of millions of lines of data to export/import into our system
- Consulted with insurance carriers and implemented accurate enrollment statuses to ensure customer satisfaction and eCommerce accuracy
Benefits Advisor and Business Instructor
Aon
01.2013 - 12.2015
- Consultative Sales for Medicare Insurance products
- 2nd highest sales in 2014
- Onboarded 50+ colleagues in 2014 as a teacher and technical advisor
Education
Bachelor of Arts - Communications
Thomas Edison State College
Trenton, NJ08.2009
Skills
- Software
- Business analytics
- XML
- Test Cases
- Product Management
- Web Services
- Business Requirements
- Requirements Gathering
- Scrum/Kanban modeling
- Microsoft SQL Server
- SQL
- Microsoft Suite
- Project Management
- Agile Methodology
- User Interface (UI)
- Product Development
- APIs
- Development
- CRM
- User Acceptance Testing
- Product Ownership
- TFS
- Jira
- Cross-functional collaboration
- Product launches
- Product roadmaps
- Strategic planning
- Product development
- Competitive market analysis
- Product metrics
- Cross functional leadership
- Design thinking
- Customer research
- Stakeholder management
- Product lifecycle management
- Negotiation
- Partnership building
- Trend analysis
- Diagnostic analysis
- Market requirement research
- Digital product management
- Go-to-market strategy
- Product training
- Salesforce
- Product strategy
- Microsoft office
- Market trends analysis
- Database management
Certification
Professional Scrum Product Owner I, 12/20 to Present
Personal Information
Authorized to work in the US for any employer
Awards
Cultural Influencer Award, 07/23, Won a cultural influencer award with home partners for my contributions to the company's culture and values.
Affiliations
- Mensa
Timeline
Senior Product Manager
Home Partners of America Inc
05.2021 - Current
Product Manager
Aon
11.2017 - 04.2021
Delivery Specialist
Aon
01.2015 - 12.2017
Benefits Advisor and Business Instructor
Aon
01.2013 - 12.2015
Bachelor of Arts - Communications
Thomas Edison State College
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