Levi Dawson
Libertyville,IL
Summary
Experienced senior product manager with over 8 years of expertise in operations, compliance, and marketing. Demonstrated success in product lifecycle management, strategic planning, and roadmapping. Proficient in conducting comprehensive market analysis and research to drive informed decision-making. Skilled in developing effective go-to-market strategies and consistently improving user satisfaction rates.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Product Manager
Home Partners of America Inc
05.2021 - Current
- Vendor Experience Products Leader, driving the successful launch of our Vendor Portal, resulting in a 60% increase in work order share
- Initiate and conduct market research, leading to the identification of new product opportunities and an 80% CSAT for users
- Launched 'Maintenance 2.0' platform 0 to 1 - Over 500k+ Work Orders & $200 million in spend
- Drove independence of Third Party System, 65% of work orders owned internally within a year
- Collected 47k assets across 17k homes & 650 recalls utilizing machine learning of barcodes
- Integrated third party APIs for high data visibility in asset management, maintenance, and project workflows
- Rewrote workflow and design for Lease Applications, reducing inbound inquiries related to Application Status by 80%
- Implemented financial advisor services to Resident Portal
- Implemented communication preferences and text authorization for applicants/residents
- Helped reduce application processing time and lease execution timeframe by 50%
- Implemented feature to gauge move-in readiness to increase CSAT for new residents by 30%
- Integration of user-centric tools and practices to reach CSAT KPIs - Pendo, Hotjar, etc
Product Manager
Aon
11.2017 - 04.2021
- Agile Transformation Leadership Council member, Product Owner responsible for new features for Health Care Plan Recommendation/Enrollment eCommerce platform
- Responsible for 5 million+ in revenue retention in 2020 through User Research, UX Design, CMS compliance, technical implementation, APIs, User Story writing, and email marketing campaign implementation
- Implemented agile/scrum methodologies while serving on the Agile Transformation committee
- Collaborated with sales and marketing teams to develop and execute go-to-market strategies
- Launched 'chatbot' feature to assist customers in sales conversion
- Launched 'plan comparison' features to save $5 million+ dollars in forecasted lost revenue
- Consulted with third party consulting firm to redesign legacy eCommerce platform and managed key features in large scale redesign development effort
- Maintained healthy user story velocity and healthy backlog for 4+ scrum teams
Delivery Specialist
Aon
01.2015 - 12.2017
- Quality review insurance plan metadata for accuracy and compliance
- ETL Configuration of millions of lines of data to export/import into our system
- Consulted with insurance carriers and implemented accurate enrollment statuses to ensure customer satisfaction and eCommerce accuracy
Benefits Advisor and Business Instructor
Aon
01.2013 - 12.2015
- Consultative Sales for Medicare Insurance products
- 2nd highest sales in 2014
- Onboarded 50+ colleagues in 2014 as a teacher and technical advisor
Education
Bachelor of Arts - Communications
Thomas Edison State College
Trenton, NJ08.2009
Skills
- Software
- Business analytics
- XML
- Test Cases
- Product Management
- Web Services
- Business Requirements
- Requirements Gathering
- Scrum/Kanban modeling
- Microsoft SQL Server
- SQL
- Microsoft Suite
- Project Management
- Agile Methodology
- User Interface (UI)
- Product Development
- APIs
- Development
- CRM
- User Acceptance Testing
- Product Ownership
- TFS
- Jira
- Cross-functional collaboration
- Product launches
- Product roadmaps
- Strategic planning
- Product development
- Competitive market analysis
- Product metrics
- Cross functional leadership
- Design thinking
- Customer research
- Stakeholder management
- Product lifecycle management
- Negotiation
- Partnership building
- Trend analysis
- Diagnostic analysis
- Market requirement research
- Digital product management
- Go-to-market strategy
- Product training
- Salesforce
- Product strategy
- Microsoft office
- Market trends analysis
- Database management
Certification
Professional Scrum Product Owner I, 12/20 to Present
Personal Information
Authorized to work in the US for any employer
Awards
Cultural Influencer Award, 07/23, Won a cultural influencer award with home partners for my contributions to the company's culture and values.
Affiliations
- Mensa
Timeline
Senior Product Manager
Home Partners of America Inc
05.2021 - Current
Product Manager
Aon
11.2017 - 04.2021
Delivery Specialist
Aon
01.2015 - 12.2017
Benefits Advisor and Business Instructor
Aon
01.2013 - 12.2015
Professional Scrum Product Owner I, 12/20 to Present
Bachelor of Arts - Communications
Thomas Edison State College
Similar Profiles
Caderias JenningsCaderias Jennings
Debt Collection Specialist at Home Partners of America IncDebt Collection Specialist at Home Partners of America Inc
Alicia GertschAlicia Gertsch
Sr Rent Collections Manager at Home Partners of America IncSr Rent Collections Manager at Home Partners of America Inc
Iriecka HarrisIriecka Harris
Smart Home Coordinator at Home Partners of AmericaSmart Home Coordinator at Home Partners of America