Levi Giem
Grand Rapids,MI
Summary
Adept at exceeding customer expectations and problem-solving, I significantly enhanced operational efficiency and customer satisfaction at Northern Jet Management. My expertise in inventory management and adaptability, coupled with a professional demeanor, fostered positive customer engagements and business growth.
Overview
6
6
years of professional experience
Work History
Project Specialist, Exteriors
Patriot Seasonal Services
06.2024 - Current
- Delivered energetic responses to customers in-person, going above and beyond to serve needs.
- Developed strong rapport with customers and created positive impression of business.
- Recommended complementary purchases to customers, increasing revenue.
- Listened to customer needs and desires to identify and recommend optimal products/services.
Line Specialist
Northern Jet Management
06.2019 - 12.2023
- Reported machine and equipment malfunctions.
- Prepared monthly reports for management.
- Filed all documentation correctly and efficiently.
- Supervised [Number] workers and coordinated daily work activities.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Troubleshot equipment to reduce service calls and downtime.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Collaborated with internal teams to streamline operations across scheduling, maintenance, Line services, and customer relations.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Cultivated professional working relationships with peers and supervisors.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Oversaw loading and unloading of packages in warehouse.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Implemented policies and standard operating procedures for continuous improvement.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Supervised ongoing daily service production.
Education
No Degree - Business
Grand Rapids Community College
Grand Rapids, MISkills
- Construction
- Material selection
- Scope definition
- Manage inventory
- Exceeding customer expectations
- Professional demeanor
- Complaint handling
- Honest and dependable
- Adaptability and flexibility
- Teamwork
- Effective communication
- Register opening and closing
- Customer needs assessment
- Written communication
- Customer assistance
- Adaptable and flexible
- Cash handling
- Attention to detail
- Excellent written and verbal communication
- Active listening
- Inventory and stocking
- Point of sale systems
- Problem-solving
- Positive customer engagement
- Friendly and helpful
- Problem-solving aptitude
Timeline
Project Specialist, Exteriors
Patriot Seasonal Services
06.2024 - Current
Line Specialist
Northern Jet Management
06.2019 - 12.2023
No Degree - Business
Grand Rapids Community College
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