Summary
Overview
Work History
Education
Skills
References
Volunteer Experience
Timeline
Generic

Levi Hicks

Hudsonville

Summary

Highly skilled Team Leader with substantial experience in managing teams, streamlining processes, and improving operational efficiency. Known for strong leadership abilities, effective communication skills, and innovative problem-solving approaches. Significant contributions made in previous roles include electronic and mechanical maintenance for multiple types of production machinery, enhancing team productivity, reducing operational costs, and consistently maintaining high quality standards.

Overview

14
14
years of professional experience

Work History

Operations Team Leader

Visual Workplace Inc.
Byron Center
02.2023 - 06.2025
  • Provided leadership and direction to a team of 6 operations personnel.
  • Facilitated training sessions for new employees on operational processes and procedures.
  • Monitored performance metrics on a regular basis and identified areas for improvement.
  • Developed preventative maintenance plans for various types of machines, including flatbed industrial printers, CNC machines and co2 laser.
  • Ensured compliance with safety regulations in the workplace.
  • Installed new systems, replacement parts, and components to maintain proper operation.
  • Assisted in the complete assembly and testing of custom safety sign and symbol projectors and motion sensors.
  • Created, monitored and adjusted daily production schedules.

<ul> <li>- Listening, responding and mediating between our global partners to resolve issues.</li> <li>- Accurately use internal tools to assist both partners and colleagues during daily operations.</li> <li>- Assisting with guest reservation inquiries.</li> <li>- Support colleagues and interact within a Team environment.</li> </ul>

Booking.com
Grand Rapids
05.2019 - 07.2022
  • - Listening, responding and mediating between our global partners to resolve issues.
  • - Accurately use internal tools to assist both partners and colleagues during daily operations.
  • - Assisting with guest reservation inquiries.
  • - Support colleagues and interact within a Team environment.

<ul><li>- Receive and process all loan applications from dealerships, communicate terms and agreements quickly and accurately to ensure satisfied customers.</li><li>- Develop and maintain sales contracts with dealerships.</li><li>- Audit all internal loan applications to meet federal laws and standards.</li></ul>

Wexford Community Credit Union
Cadillac
03.2017 - 05.2019
  • - Receive and process all loan applications from dealerships, communicate terms and agreements quickly and accurately to ensure satisfied customers.
  • - Develop and maintain sales contracts with dealerships.
  • - Audit all internal loan applications to meet federal laws and standards.

<ul><li>- Operate CNC machines and loading robotics.</li><li>- Perform minor maintenance to machines.</li><li>- Understand and complete production sheets.</li><li>- Quality check and log completed production.</li></ul>

Federal Screw Works
Big Rapids
06.2011 - 06.2016
  • - Operate CNC machines and loading robotics.
  • - Perform minor maintenance to machines.
  • - Understand and complete production sheets.
  • - Quality check and log completed production.

Education

Grand Rapids, MI
Grand Rapids, MI
01.2009

Mt. Pleasant, MI
Mt. Pleasant, MI
01.2008

Cadillac, MI
Cadillac, MI
01.2006

Skills

  • Business relationship development
  • Inquiry processing
  • Office software proficiency
  • Clear communication
  • Business relationship development
  • Inquiry processing
  • Office software proficiency
  • Clear communication

References

  • Jodi Keeler, (231)735-4820, Wexford Credit Union
  • Marvin Meckl, (989)980-9411, Booking.com
  • Mark Thompson, (616)318-3702, Visual Workplace Inc.

Volunteer Experience

  • Wexford Community Credit Union, Charity Event Participant
  • YMCA, Special Events Committee

Timeline

Operations Team Leader

Visual Workplace Inc.
02.2023 - 06.2025

<ul> <li>- Listening, responding and mediating between our global partners to resolve issues.</li> <li>- Accurately use internal tools to assist both partners and colleagues during daily operations.</li> <li>- Assisting with guest reservation inquiries.</li> <li>- Support colleagues and interact within a Team environment.</li> </ul>

Booking.com
05.2019 - 07.2022

<ul><li>- Receive and process all loan applications from dealerships, communicate terms and agreements quickly and accurately to ensure satisfied customers.</li><li>- Develop and maintain sales contracts with dealerships.</li><li>- Audit all internal loan applications to meet federal laws and standards.</li></ul>

Wexford Community Credit Union
03.2017 - 05.2019

<ul><li>- Operate CNC machines and loading robotics.</li><li>- Perform minor maintenance to machines.</li><li>- Understand and complete production sheets.</li><li>- Quality check and log completed production.</li></ul>

Federal Screw Works
06.2011 - 06.2016

Grand Rapids, MI

Mt. Pleasant, MI

Cadillac, MI

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