Levi Huisman
Byron Center,MI
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at Godwin Plumbing through expert customer service and technical support. Adept in AV Equipment Management and excelling in customer service, I significantly enhanced client satisfaction at South Christian High School. My expertise in system troubleshooting and a knack for creative solutions led to streamlined operations and improved team efficiency. With a focus on achievements like reducing event setup times, my approach combines technical proficiency with exceptional communication skills.
Overview
4
4
years of professional experience
Work History
AV Technician
South Christian High Schl Association
2020.08 - 2024.04
- Improved client satisfaction by promptly addressing AV equipment issues and providing efficient solutions.
- Increased team efficiency by training junior technicians on best practices related to AV system installation, maintenance, and troubleshooting.
- Maintained up-to-date knowledge of industry trends and cutting-edge technology, incorporating new advancements into daily work processes.
- Ensured smooth transitions between speakers at conferences by closely monitoring audio levels and adjusting as needed for optimal sound quality.
- Maximized event success by carefully planning and executing all aspects of AV support, from pre-production to post-event teardown.
- Reduced setup times for events by streamlining the process of assembling and disassembling AV systems.
Customer Service
Godwin Plumbing
2022.10 - Current
- Evaluated data to identify trends and determine customer service needs.
- Immediately brought critical issues to customer service manager for resolution.
- Provided expert customer service and technical support to clients.
- Monitored customer feedback to improve customer service.
Data Entry Clerk
Specialty Dock Parts
2024.05 - Current
- Sorted documents and maintained organized filing process.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Completed data entry tasks with accuracy and efficiency.
- Entered data into various computer systems accurately using Microsoft Office Suite.
Warehouse Worker
Dehaan Tile and Floor Covering
2023.03 - 2023.10
- Checked packages and merchandise for damage and notified vendors.
- Consistently lifted materials weighing as much as 30-40 pounds.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
Education
High School Diploma -
South Christian High School
Byron Center, MI05.2024
Skills
- Effective customer service
- Customer service excellence
- Customer service and support
- Customer Service and Communication Skills
- Problem Identification
- Logical reasoning
- Creative solutions
- Help Desk Operations
- AV Equipment Management
- System Troubleshooting
- Content Management
- AV issue resolution
- Data accuracy
- Accuracy and Attention to Detail
Timeline
Data Entry Clerk
Specialty Dock Parts
2024.05 - Current
Warehouse Worker
Dehaan Tile and Floor Covering
2023.03 - 2023.10
Customer Service
Godwin Plumbing
2022.10 - Current
AV Technician
South Christian High Schl Association
2020.08 - 2024.04
High School Diploma -
South Christian High School
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