Wanda McInnis

• Provided crisis intervention through individual and group counseling to survivors of childhood abuse, domestic violence, sexual assault, stalking, and human trafficking.
• Facilitated support groups for survivors of interpersonal and sexual violence .
• Provided short-term and long-term therapy to YWCA counseling clients, maintained appropriate client records, and developed and monitored individual service plans for program participants
• Made appropriate referrals to other agencies and provide advocacy as needed.
• Served as staff back-up according to weekly rotation schedule.
• Maintained client case records in accordance with policy and procedures.
• Pursued on-going training and education regarding interpersonal violence, trauma informed counseling techniques, community resources, and other related topics.
• Attended staff meetings, client case reviews, and scheduled in-service training as assigned.
• Served as outreach counselor to satellite offices in designated cities as directed by program manager.

• Performed scheduled patient safety checks and documented results to establish patients' well-being.
• Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
• Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
• Applied de-escalation and limit-setting techniques to promote patient cooperation.
• Functioned as active part of treatment team, providing continuous patient care, supervision, interaction, and role modeling to adolescent patients under direct supervision of Registered Nurse.
• Served as role model for patients to observe and learn socially effective values, attitudes and behaviors.
• Ensured environmental safety and contributed to formulation, implementation and revision of resident individual treatment plan.

Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal and social skills.

• Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
• Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
• Provided direct care to residents to ensure safety and protection of their human rights in accordance with agency policies and procedures.
• Guided residents development of life skills through role modeling and building therapeutic relationships.

• Assisted disabled clients to support independence and well-being.
• Maintained clean, safe and well-organized patient environment.
• Monitored progress and documented patient health status changes to keep care team updated.
• Provided direct care and assistance to adults with mental retardation and emotional disturbances in all activities relating to daily living skills; personal hygiene skills, and physical and social integration within community based residential program.
• Administered daily medications and maintained records of administration.
• Maintained daily documentation as required by DMHS and Medicaid.

• Responsible for health and safety of individuals with varying degrees of intellectual and physical disabilities and related medical conditions.
• Carried out all aspects of Individual Service Plan
• Acted as primary shift leader - supervising ongoing shift and ensuring that sufficient staff is on shift.
• Attended medical appointments; supported with medication administration when needed; and communicated with consulting professionals and Program Coordinator.
• Scheduled daily and weekly care hours for client caseload

Provided direct care and assistance to adults with mental retardation and emotional disturbances in all activities relating to daily living skills; personal hygiene skills, and physical and social integration within a community based residential program.

• Recorded and maintained petty cash expenditures, payroll records, and Medicaid Waiver sheets accurately
• Completed and reviewed progress notes and incident reports daily.
• Performed supervisory duties which included providing direct supervision of 6-8 Residential Care Specialists, and assured staff followed all company policies and procedures.
• Scheduled medical appointments and maintained medical records.
• Administered daily medications and maintained records of administration.
• Responsible for activity planning and menu planning, as well as shopping.

• Managed day to day activities of residents within shelter in regard to assigned duties for day.
• Assisted with childcare when necessary and enforced protective guidelines.
• Provided secure and safe environment.
• Answered phones and performed initial screenings and intake for Homeless Action and Response Team during shelter rotation.
• Assisted residents with job searches and activities for transition into their own homes, such as seeking affordable housing and connecting utilities.
• Provided one on one contact for residents.

• Acted as advocate for patient.
• Enhanced patient's overall satisfaction and experience by promoting open communication and assisting patient / family in understanding their care by addressing their fears, apprehensions and non-clinical needs.
• Acted as liaison between patient, Patient Advocate, their family and medical staff.
• Demonstrated excellent customer service skills and communication in stressful, and fast paced environment.

• Performed treatment procedures to improve patient's functioning.
• Assisted patients during ambulation to prevent injuries.
• Prepared patients for treatment by positioning, dressing or removing external supports.
• Administered structured activities to socialize patients.
• Assisted with data entry into billing system as needed.
• Assisted 4 Physical Therapists to initiate different patient care plans in outpatient setting