Levi John
Bronx
Summary
Reliable, high energy sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming guests and maintaining high-level customer satisfaction by smoothly resolving customer requests, needs and problems
Overview
3
3
years of professional experience
Work History
Amazon Delivery
Cornecopia Logistics
07.2024 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Assessed customer drop-off locations to identify safest areas to leave packages, hiding packages behind pillars, beside furniture, or beneath doormats to prevent theft.
- Left notifications of attempted deliveries for packages requiring signatures, alerting recipients of scheduled future attempts or store location holding package for pick-up.
- Handled packages carefully, observing indications on packaging of fragile contents and contents sensitive to variations in spatial orientation, keeping from turning upside-down.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Verified daily deliveries against shipping instructions before delivering to customers.
- Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
Retail/Host
Top of the Rock Observation Deck
11.2023 - 04.2024
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Retail Associate
CVS
03.2023 - 11.2023
- Maintained full and current understanding of available plans, products and services.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Used POS system to process sales, returns, online orders, and gift card activations.
Team Member
Target
09.2022 - 01.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
- Handled perishable and non perishable food items with care.
Cashier
Home Depot
03.2022 - 09.2022
- Updating and maintaining product knowledge to better assist customers while at the register is an essential part of my daily duties
- Assisting customers processing their orders and or returns in a timely manner
- Providing top tier escalation for customers who may have any concerns or questions regarding products or policy
- Monitoring and maintaining the self-checkout area while identifying selling opportunities to consumers who may have questions about Home Depot projects.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
Crew Member
Trader Joes
11.2021 - 02.2022
- Stocked and replenished the floor with new products during early shifts.
- Provided exceptional customer service to shoppers and assisted in locating products for their everyday needs.
- Maintained safe, clean and well-organized working and shopping environment by sweeping and mopping floors and complying with health and sanitation procedures adhering to safe work practices.
- Unloaded produce items from truck, broke down pallets, loaded flats with proper produce items for placement on produce floor and checked produce on display for quality.
- Monitored beer, liquor and wine departments to uncover any potential underage or intoxicated individual and deny sale of alcohol to offending persons.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers with purchases by providing knowledgeable recommendations and suggestions, educating customers on standard preparation and food pairing.
- Retrieved items for customers and verified prices.
- Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.
Cashier/Stock Associate
ROC Wine & Spirits Co
06.2021 - 10.2021
- Managed efficient cash register operations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
Education
High School Diploma -
Schuylerville Preparatory High School
2019
Skills
- Cash Register Operations
- Self-Directed Learning
- Verbal and Written Communication
- Strong Communication and Interpersonal Skills
- Hospitality and Accommodation
- Mentoring
- Time Management
- Building trust with a positive attitude
- POS Software
- Order Accuracy
- Resolving Irregularities
- Customer Service
Timeline
Amazon Delivery
Cornecopia Logistics
07.2024 - Current
Retail/Host
Top of the Rock Observation Deck
11.2023 - 04.2024
Retail Associate
CVS
03.2023 - 11.2023
Team Member
Target
09.2022 - 01.2023
Cashier
Home Depot
03.2022 - 09.2022
Crew Member
Trader Joes
11.2021 - 02.2022
Cashier/Stock Associate
ROC Wine & Spirits Co
06.2021 - 10.2021
High School Diploma -
Schuylerville Preparatory High School
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