Levi McNally
Palm Coast,FL
Summary
Caring Server Shift Leader, looking to transition from server to IT technician. Known for providing exceptional staff morale and exemplary customer service. Ready to address and resolve all conflicts in support of business goals and return patronage. Firm believer in holistic customer and employee care focused on positive experiences for both workers and diners.
Overview
5
5
years of professional experience
Work History
Server Shift Leader
Breakfast Station
09.2021 - 08.2023
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Floor Manager
Sam Sues Farmers Market
01.2019 - 06.2021
- Managed store inventory and stock levels to maintain availability of products.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Oversaw supply restocking, area cleaning, and product organization.
- Managed team of 5 employees to maintain smooth-running operations of shop floor.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Associate of Arts - General Associates of Arts
Daytona State College
Daytona Beach, FL10.2023
Skills
- Credit Card Transaction Processing
- Developing Rapport with Guests
- Guest Satisfaction
- Menu Memorization and Presentation
- Natural Leadership
- Adaptable and Flexible
- Training Initiatives
- Workflow Coordination
Timeline
Server Shift Leader
Breakfast Station
09.2021 - 08.2023
Floor Manager
Sam Sues Farmers Market
01.2019 - 06.2021
Associate of Arts - General Associates of Arts
Daytona State College
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