Levis Nguyen
San Diego,CA,
Summary
Personable Operations Supervisor with a record of success leading team efforts, recognizing areas of improvement and building professional relationships. Detail-oriented and efficient with strengths in both operations and time management.
Overview
16
16
years of professional experience
Work History
Sales Associate
CarMax
San Diego, CA
09.2023 - Current
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Listened to customer needs and desires to identify and recommend optimal products.
- Performed cash, card, and check transactions to complete customer purchases.
Operations Supervisor
LAZ Parking
San Diego
04.2017 - 05.2023
- Oversee employee performance, corrected problems, and increased efficiency to maintain productivity.
- Supervised staff successfully, utilizing effective communication.
- Mentored team members to enhance professional development and accountability in workplace.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Managed monthly parking accounts and sales
- Managed surface lots and kept locations clean and safe for clients and customers.
Parking Enforcement
LAZ Parking
San Diego, CA
02.2012 - 04.2017
- Wrote and issues citations or warnings to owners of vehicles.
- Enforce company policy and provide excellent customer service.
- Filled out daily log of citations and warnings issued and submitted list to supervisor at end of shift.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Checked listings of vehicles to be booted or towed and completed necessary forms and boot placement on vehicles.
Service Advisor
Valvoline
San Diego
04.2010 - 02.2012
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Suggested additional services to customers in order to meet upsell goals.
- Handled customer issues with confidence, using complex problem solving to provide
Auto Technician
Ez Lube
San Diego
03.2009 - 04.2010
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
Education
High School Diploma -
San Diego Continuing Education
3792 Fairmount Ave. San Diego, CA 9210506.2011
Skills
- Excellent Customer Service Interaction
- Interpersonal Communications
- General Sales & Auto Sales
- Performance Tracking and Evaluations
- Special Events Coordinator
- Time Management
- Leadership
Timeline
Sales Associate
CarMax
09.2023 - Current
Operations Supervisor
LAZ Parking
04.2017 - 05.2023
Parking Enforcement
LAZ Parking
02.2012 - 04.2017
Service Advisor
Valvoline
04.2010 - 02.2012
Auto Technician
Ez Lube
03.2009 - 04.2010
High School Diploma -
San Diego Continuing Education