LEVON MCCATHERN
Murfreesboro,TN
Summary
Dedicated Customer Service professional with expertise in multitasking. Proven leadership abilities. Committed to growing and excelling within a company to achieve a professional career. Focused on passing expectations and driving team success.
Overview
11
11
years of professional experience
Work History
Data Entry
Automated Health Systems Inc.
Nashville, TN
03.2022 - Current
- Submits insurance applications into electronic health record system
- Performs data entry tasks to update customer accounts records
- Provides applicant tracking with system data entry, reporting, and maintenance
Customer Service Representative
Asurion
Remote
09.2020 - 03.2022
- Answered incoming calls for inquiries pertaining to lost, stolen, or damaged mobile devices
- Filed insurance claims
- Assisted customers with all necessary steps to filling out any required documentation
- Resolved customer complaints by tackling concern with fastest and most efficient resolution
- Sold and enroll customers into additional insurance coverage
Assistant Manager
Dollar Tree
Nashville, TN
03.2020 - 09.2020
- Oversaw and trained store employees
- Addressed all customer needs and concerns
- Maintained company workflow throughout shift
- Scheduling
- Opened and closed store
- Secured nightly deposit
Assembly Worker/Line Set up
Destaco
Lebanon, TN
01.2017 - 12.2019
- Set up, changed out, and maintained riveting machines
- Provided line employees with all tools needed to assemble products
- Assembled toggle clamps
Shift Leader
Jersey Mikes
Lebanon, TN
01.2013 - 12.2016
- Opened and closed store
- Oversaw employees and duties of shift
- Provided customers with fast and friendly service
- Secured nightly deposit
Data Entry Clerk
Professional Credentials
Lebanon, TN
05.2015 - 07.2015
- Summer job opportunity to assist company with supplying licensing and certifications to graduates
- Entered new and updated customer account information into database
- Verified accuracy of computer data entries with hard copies
- Kept paper work organized for records and data transfers
Education
High School Diploma -
Lebanon High School
Lebanon, TN06-2012
Skills
- Leadership and management
- Sales expertise background
- Training and development experience
Timeline
Data Entry
Automated Health Systems Inc.
03.2022 - Current
Customer Service Representative
Asurion
09.2020 - 03.2022
Assistant Manager
Dollar Tree
03.2020 - 09.2020
Assembly Worker/Line Set up
Destaco
01.2017 - 12.2019
Data Entry Clerk
Professional Credentials
05.2015 - 07.2015
Shift Leader
Jersey Mikes
01.2013 - 12.2016
High School Diploma -
Lebanon High School