LEVON MCCATHERN
Murfreesboro,TN
Summary
Dedicated Customer Service professional with expertise in multitasking. Proven leadership abilities. Committed to growing and excelling within a company to achieve a professional career. Focused on passing expectations and driving team success.
Overview
11
11
years of professional experience
Work History
Data Entry
Automated Health Systems Inc.
Nashville , TN
2022.03 - Current
- Submits insurance applications into electronic health record system
- Performs data entry tasks to update customer accounts records
- Provides applicant tracking with system data entry, reporting, and maintenance
Customer Service Representative
Asurion
Remote
2020.09 - 2022.03
- Answered incoming calls for inquiries pertaining to lost, stolen, or damaged mobile devices
- Filed insurance claims
- Assisted customers with all necessary steps to filling out any required documentation
- Resolved customer complaints by tackling concern with fastest and most efficient resolution
- Sold and enroll customers into additional insurance coverage
Assistant Manager
Dollar Tree
Nashville , TN
2020.03 - 2020.09
- Oversaw and trained store employees
- Addressed all customer needs and concerns
- Maintained company workflow throughout shift
- Scheduling
- Opened and closed store
- Secured nightly deposit
Assembly Worker/Line Set up
Destaco
Lebanon , TN
2017.01 - 2019.12
- Set up, changed out, and maintained riveting machines
- Provided line employees with all tools needed to assemble products
- Assembled toggle clamps
Shift Leader
Jersey Mikes
Lebanon , TN
2013.01 - 2016.12
- Opened and closed store
- Oversaw employees and duties of shift
- Provided customers with fast and friendly service
- Secured nightly deposit
Data Entry Clerk
Professional Credentials
Lebanon , TN
2015.05 - 2015.07
- Summer job opportunity to assist company with supplying licensing and certifications to graduates
- Entered new and updated customer account information into database
- Verified accuracy of computer data entries with hard copies
- Kept paper work organized for records and data transfers
Education
High School Diploma -
Lebanon High School
Lebanon, TN2012-06
Skills
- Leadership and management
- Sales expertise background
- Training and development experience
Timeline
Data Entry
Automated Health Systems Inc.
2022.03 - Current
Customer Service Representative
Asurion
2020.09 - 2022.03
Assistant Manager
Dollar Tree
2020.03 - 2020.09
Assembly Worker/Line Set up
Destaco
2017.01 - 2019.12
Data Entry Clerk
Professional Credentials
2015.05 - 2015.07
Shift Leader
Jersey Mikes
2013.01 - 2016.12
High School Diploma -
Lebanon High School
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