Levoria Seals
Richmond,TX
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
14
14
years of professional experience
Work History
Supervisor
Youth Village’s
05.2020 - 02.2024
- Monitors therapy, planning, goal evaluation, treatment planning, problem solving groups, and setting expectations.
- Supervises the onsite development of each group site. Coordinates the short and long term development of group sites.
- Develops, promotes and implements assigned cottage projects. Coordinates the trip planning activities of each group.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Intervenes in crisis situations using Crisis Prevention Institute techniques.
Lead Youth Counselor
Youth Village’s
08.2018 - 05.2020
- Manage counselors who supervise youth in the residential settings, responsible for the overall direction, coordination, and evaluation of team
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
- The responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving conflicts.
- Coordinated youth programs and activities to enhance life quality and self-esteem.
Behavioral Youth Counselor
Youth Village’s
05.2016 - 08.2018
- Assisted in treatment planning and teach life skills to each resident
- Documented all daily behaviors, advancements and regressions, improve behavior through coping skills and other therapeutic interventions
- Assist with group, individual counseling sessions, and recreation therapy.
- Assisted clients by helping develop skills and behaviors necessary to recover from addiction and modify behavior.
Wedding and Gift Registry District Coordinator
Macy’s
09.2015 - 05.2016
- Leader for the Wedding and Gift Registry Team of 16 stores for Memphis/ Atlanta West District
- Drive and exceed home store and gift registry sales goals
- Exceed registry numbers via couple referrals, community contacts and internal/external events.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Houseware’s Home Sales Supervisor
Macy’s
06.2015 - 09.2015
- Supervised 15-20 staff to achieve daily sales goals, and motivate them to complete daily tasks
- Manage the sales floor through coaching employees, addressing customer concerns, and exceeding sales goals.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Wedding and Gift Registry Advisor
Macy’s
06.2014 - 06.2015
- Assist couples with building the perfect gift registry in all areas of the home department
- Maintain a steady line of communication via email, in-person contact, and also phone calls
- Drive sales through informing couples about sales and savings opportunities.
- Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
People Greeter
Wal-Mart
04.2010 - 09.2010
- Greet & assist customers upon arrival, tag returns, return merchandise to the sales floor and assist customer service when needed
Telemarketer
The Heritage Company
09.2010 - 02.2011
- Call customers and ask for donations for certain organizations, also assist customers that would call in with their donation amounts.
Team member Chick Fil A
Sodexho
08.2011 - 06.2012
- Serve and assist customers with their food choices and prepare chicken to be cooked.
Cashier
Sodexho
06.2012 - 02.2013
- Handle all forms of payment, and count cash register before and after each shift, restock merchandise at the end of each shift.
Customer Service Specialist
JC Penny
11.2013 - 01.2014
- Drive sales goals via sale events, assist customers and their concerns, restock merchandise on sales floor
Mobile Sales Consultant
Best Buy Mobile
11.2013 - 01.2014
- Offer customers exceptional service & knowledge on individual cellular companies, plans and cellular phone.
Education
B.S in Psychology -
Arkansas State University
Jonesboro, AR05.2014
B.S in Interdisciplinary Studies - Social Work, Criminology, and Sociology
Arkansas State University
Jonesboro, AR05.2014
Associate of Science -
Arkansas State University
Jonesboro, AR12.2011
Advance Placement Courses -
Watson Chapel High School
Pine Bluff, AR05.2007
Skills
- Analytical Thinking
- Program Evaluation
- Financial Management
- Issue Research
- Staff Development
- Training and mentoring
Timeline
Supervisor
Youth Village’s
05.2020 - 02.2024
Lead Youth Counselor
Youth Village’s
08.2018 - 05.2020
Behavioral Youth Counselor
Youth Village’s
05.2016 - 08.2018
Wedding and Gift Registry District Coordinator
Macy’s
09.2015 - 05.2016
Houseware’s Home Sales Supervisor
Macy’s
06.2015 - 09.2015
Wedding and Gift Registry Advisor
Macy’s
06.2014 - 06.2015
Customer Service Specialist
JC Penny
11.2013 - 01.2014
Mobile Sales Consultant
Best Buy Mobile
11.2013 - 01.2014
Cashier
Sodexho
06.2012 - 02.2013
Team member Chick Fil A
Sodexho
08.2011 - 06.2012
Telemarketer
The Heritage Company
09.2010 - 02.2011
People Greeter
Wal-Mart
04.2010 - 09.2010
B.S in Psychology -
Arkansas State University
B.S in Interdisciplinary Studies - Social Work, Criminology, and Sociology
Arkansas State University
Associate of Science -
Arkansas State University
Advance Placement Courses -
Watson Chapel High School