Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Lewie McGivern

Summary

Dedicated and experienced professional seeking opportunities in the field of customer service and management. Proven track record of delivering exceptional service, team leadership, and problem-solving in diverse work environments.

Overview

10
10
years of professional experience

Work History

Spectrum Mobile Lead

Spectrum
11.2023 - Current
  • Assist mobile activation and repair agents with Spectrum Mobile process to resolve customer issues.
  • Take escalated calls and find resolutions to meet both customer and Spectrum needs.
  • Assist higher leadership in coaching mobile activation and repair agents to meet and exceed monthly metrics.
  • Fill in as interim supervisor during extended periods of absence by running team meetings, weekly one on one coachings with agents, and call reviews.

Mobile Activation and Repair

Spectrum
09.2022 - 11.2023
  • Provide top-notch customer service by assisting customers with mobile device activations and repairs
  • Troubleshoot and resolve technical issues, ensuring customer satisfaction
  • Maintain up-to-date knowledge of mobile technology and products

Overnight Stocker

Walmart
06.2022 - 09.2022
  • Ensured efficient stocking of merchandise during overnight shifts, contributing to a well-organized store
  • Collaborated with team members to meet stocking goals and maintain store appearance

Manager

Planet Fitness
12.2020 - 06.2022
  • Successfully managed daily operations of the fitness center
  • Increased monthly revenue of facility by over $15,000 a month through proper training of sales and member retention
  • Led a team of employees, ensuring smooth facility operations and superior customer service

Various Positions

Planet Fitness
04.2015 - 12.2020
  • Progressed through roles, including Overnight Front Desk, Shift Supervisor, and Assistant Manager
  • Demonstrated leadership skills by supervising staff and ensuring smooth gym operations
  • Delivered exceptional customer service and resolved member inquiries effectively

Education

GED -

Pasco-Hernando Community College
New Port Richey, FL

Skills

  • Communication skills
  • Leadership
  • Merchandising
  • Payroll
  • Microsoft Word
  • Inventory Control
  • Management
  • Innovation and Creativity
  • Cash Handling
  • Interviewing
  • Reliability
  • Training and mentoring

Accomplishments

  • Top 5 leads for St Petersburg, Quarter 1 of 2024

Timeline

Spectrum Mobile Lead

Spectrum
11.2023 - Current

Mobile Activation and Repair

Spectrum
09.2022 - 11.2023

Overnight Stocker

Walmart
06.2022 - 09.2022

Manager

Planet Fitness
12.2020 - 06.2022

Various Positions

Planet Fitness
04.2015 - 12.2020

GED -

Pasco-Hernando Community College

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Lewie McGivern