Jasmine Broom
Saint Petersburg ,FL
Summary
Dedicated and detail-oriented Human Resource Management student with over five years of experience in high-stakes, fast-paced environments. Skilled in team leadership, problem-solving, and managing confidential information, with a proven track record in organization and staff development. Currently transitioning from a successful culinary career to Human Resources, bringing strong administrative abilities and a commitment to employee satisfaction and efficiency. Seeking an HR Coordinator role to support HR processes, onboarding, and employee relations at Spectrum, leveraging strong interpersonal skills and HR knowledge.
Overview
6
6
years of professional experience
Work History
Spectrum Mobile Customer Service Representative
Spectrum
01.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Sous Chef
Olympia Catering Company
05.2021 - 08.2021
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Planned and directed high-volume food preparation in fast-paced environment.
- Collaborated with executive chef to develop innovative menu items, leading to increased guest return rates and positive reviews.
- Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
Sous Chef
The Cider Press Cafe
10.2018 - 04.2021
- Trained kitchen staff to perform various preparation tasks under pressure.
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
- Planned and directed high-volume food preparation in fast-paced environment.
- Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
- Participated in menu planning meetings, offering creative input that led to new signature dishes garnering rave reviews from guests.
- Assisted in budget planning and cost management efforts, helping the establishment maintain profitability without sacrificing quality or service standards.
Education
Bachelor of Science - Human Resources Management
Bellevue University
Bellevue, NE04-2025
Associate of Arts - Hospitality And Tourism Management
Saint Petersburg College
Saint Peterburg, FL12-2015
Northeast High School
Saint Petersburg, FL06-2013
Skills
- Human Resource Operations – Coursework and training in HR principles, benefit administration, and onboarding
- Confidentiality & Data Management – Skilled in managing sensitive information, maintaining records, and ensuring compliance with state and federal regulations
- Problem-Solving & Decision-Making – Proven problem solver with experience managing teams, resolving conflicts, and streamlining processes
- Communication & Relationship Building – Proficient in employee engagement, conducting training, and facilitating positive workplace interactions
- HRIS & Administrative Skills – Familiar with HRMS systems and proficient in Microsoft Office (Word, Excel, PowerPoint) for record-keeping and reporting
Timeline
Spectrum Mobile Customer Service Representative
Spectrum
01.2022 - Current
Sous Chef
Olympia Catering Company
05.2021 - 08.2021
Sous Chef
The Cider Press Cafe
10.2018 - 04.2021
Bachelor of Science - Human Resources Management
Bellevue University
Associate of Arts - Hospitality And Tourism Management
Saint Petersburg College
Northeast High School