Lewis Fleming
Indianapolis,United States
Summary
I'm a diligent and enthusiastic job seeker with excellent organizational abilities, eager to secure an entry-level position that contributes to the team's success. With a focus on detail and a strong customer service background, I excel in multitasking and am adept at handling various responsibilities such as handling money, stocking merchandise, changing oils, and assisting customers. I approach tasks with a positive attitude and am ready to take on additional responsibilities to support team objectives.
Overview
5
5
years of professional experience
Work History
E-Commerce Personal Shopper
Krogers Grocery Store
12.2023 - Current
- Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
- Collaborated with team members to develop innovative solutions for common e-commerce challenges, resulting in improved operational efficiency.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Answered customer inquiries and requests by researching in-store and online offerings to provide accurate answers.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Window Cleaning Technician
Window Genie
05.2023 - 08.2023
- Delivered quality customer service to address urgent needs and cleaning requests
- Worked alongside other cleaners to complete jobs in corporate office buildings
- Handled equipment, chemicals, and materials properly and with caution
- Used time management and efficient cleaning methods to meet deadlines
- Cleaned windows and gutters
- Pressure-washed houses, decks, and commercial buildings
- Assisted other staff members with cleaning difficult areas
- Inspected building for potential safety and cleaning hazards, reporting identified concerns to supervisor.
Delivery Driver
Domino's Pizza
10.2022 - 12.2022
- Provide exceptional customer service by ensuring on-time and accurate delivery of Domino's Pizza orders to customers' homes or businesses
- Ensure prompt and accurate delivery of orders to customers
- Maintain the cleanliness and organization of the delivery vehicle, including regular cleaning and scheduled maintenance to ensure safe and reliable operation
- Handle cash transactions accurately and efficiently
- Adhere to all traffic laws and regulations to ensure safe and responsible driving while making deliveries
- Follow all safety protocols and procedures while operating the delivery vehicle to ensure the well-being of yourself and others on the road.
Carpet Cleaning Technician
Stanley Steemer
05.2022 - 08.2022
- Identify and report any issues with equipment or supplies that could impact the quality of the cleaning process
- Utilize specialized equipment and techniques to clean carpets and remove stains, ensuring customer satisfaction and maintaining high-quality standards by company guidelines
- Maintain a clean and organized work area to ensure efficient and safe operations
- Maintain open and effective communication with customers to address any concerns or questions they may have during the carpet cleaning process
- Provide professional recommendations to customers for the care and maintenance of carpets, ensuring customer satisfaction and promoting long-term repeat business
- Assist in training new carpet cleaning technicians on company standards, techniques, and equipment usage to ensure a consistent level of quality service is provided to customers
- Adapt and learn new techniques and technologies in carpet cleaning to stay updated with industry trends and provide the best possible service to customers
- Sold products to customers who were intrigued by the offers that I made to them.
Station Attendant
ISU Student Recreation Center
10.2021 - 05.2022
- Ensure the cleanliness and maintenance of all exercise equipment and stations, including wiping down surfaces, checking for any malfunctions, and reporting any issues to the appropriate personnel
- Provide excellent customer service by greeting and assisting patrons, answering inquiries, and addressing concerns
- Assist in managing and organizing the inventory of fitness equipment, ensuring that all equipment is accounted for and stored properly
- Maintain an organized and clean workspace, including regularly tidying up the station area, restocking supplies, and ensuring equipment is properly stored
- Maintain a positive and friendly attitude towards all patrons, creating a welcoming and inclusive environment for everyone.
Quick Lube Technician
Jiffy Lube
04.2021 - 03.2022
- Identify and recommend additional services to customers based on their vehicle's needs, such as filter replacements, fluid flushes, and tire rotations, to increase customer satisfaction and revenue for the employer
- Ensure compliance with all safety regulations and company policies to maintain a safe working environment for both employees and customers
- Continuously update knowledge of new vehicle models and their maintenance requirements to provide accurate and up-to-date recommendations to customers
- Efficiently complete vehicle services, such as oil changes and fluid top-ups, to minimize customer wait times and ensure a smooth workflow for the employer
- Effectively communicate with customers to explain services and provide recommendations based on their vehicle's needs, ensuring a positive customer experience and repeat business
- Maintain a high level of customer service by actively listening to customer needs and addressing any concerns or issues in a timely and professional manner, ensuring customer satisfaction and repeat business for the employer.
Preloader
UPS
07.2021 - 08.2021
- Ensure accurate and efficient loading of packages onto delivery vehicles to meet the demands of the market and provide exceptional service to customers
- Ensure accurate sorting and loading of packages to meet delivery deadlines
- Maintain a high level of attention to detail while loading packages to ensure the correct items are loaded on the correct delivery vehicles
- Coordinate with drivers and other pre-loaders to ensure timely and efficient loading of packages onto delivery vehicles
- Adhere to safety protocols and procedures while handling and loading packages to prevent accidents and ensure a safe working environment.
Crew Member
Burger King
10.2019 - 06.2021
- Maintaining cleanliness and organization of the dining area at all times
- Maintain a high level of cleanliness and sanitation standards in the restaurant to ensure a safe and healthy environment for customers and staff
- Providing exceptional customer service and ensuring customer satisfaction throughout their dining experience
- Provide excellent customer service by taking orders, handling payments, and ensuring customer satisfaction
- Ensuring that food is prepared and cooked according to Burger King's quality and safety standards
- Assist with food preparation and cooking as needed
- Assisting in training new crew members and providing ongoing support and guidance.
Education
Safety Management -
Indiana State University
Terre Haute, Indiana05.2025
Skills
- Cash Handling
- Constructive Feedback
- Customer Satisfaction
- Customer Interaction
- Customer Relationships
- Handling Payments
- Cleaning Procedures
- Time Management
- Verbal and Written Communication
- Sales Expertise
- Peer Relationships
- Prioritizing Orders
- Flexible Schedule
- Attention to Detail
- Planning and Organization
- Decision-Making
- Customer Service
- Relationship Building
- Customer Relations
- Strong Work Ethic
- Answering Phones
Hobbies and Interests
I love playing video games and hooping. I'm also a big fan of sports, who particularly loves to watch football and basketball.
Timeline
E-Commerce Personal Shopper
Krogers Grocery Store
12.2023 - Current
Window Cleaning Technician
Window Genie
05.2023 - 08.2023
Delivery Driver
Domino's Pizza
10.2022 - 12.2022
Carpet Cleaning Technician
Stanley Steemer
05.2022 - 08.2022
Station Attendant
ISU Student Recreation Center
10.2021 - 05.2022
Preloader
UPS
07.2021 - 08.2021
Quick Lube Technician
Jiffy Lube
04.2021 - 03.2022
Crew Member
Burger King
10.2019 - 06.2021
Safety Management -
Indiana State University