Terri Nguyen
Kusshi
Washington,DC
3
Languages
5
years of professional experience
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Work History
Host/Server
11 Months- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed multiple tables simultaneously, prioritizing tasks to maintain smooth operations during peak hours.
- Resolved customer complaints promptly, utilizing problem-solving skills to ensure positive dining experiences.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Delivered exceptional customer service, ensuring a welcoming environment for guests.
Crew Member Trainer
2 Years 11 Months- Trained new crew members on food safety and customer service protocols.
- Assisted management in improving training materials for enhanced employee onboarding experience.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Managed food preparation and assembly processes to ensure quality standards.
Intern
3 Months- Empower individuals to show their best potential to employers, educated on professional services, business, and marketing events
- Assisted in project coordination, ensuring timely completion of tasks and adherence to deadlines.
- Assisted in developing personalized career plans for clients, enhancing engagement and satisfaction.
Education
Bachelor of Arts - Business Administration
High School Diploma - Academy of Hospitality and Tourism
- Dean's List [2020-2024]
- Honor Roll [2020-2024]
- [3.8] GPA
Skills
Excellent customer service
Outstanding communication skills
Quick learner
Fast and efficient
Organization and prioritization
Teamwork and collaboration
Problem-solving
Goal-oriented mindset
Interpersonal and social skills
Friendly guest service
Creativity and innovation
LANGUAGES
English
Spanish
Vietnamese
Timeline
Host/Server
Kusshi
11.2025 - CurrentRead More
Crew Member Trainer
Chipotle
06.2023 - 05.2026Read More
Intern
Style Your Career Internship
06.2021 - 09.2021Read More
Trinity Washington University
Bachelor of Arts from Business Administration
Read More
Jackson Reed High School
High School Diploma from Academy of Hospitality and Tourism
Read More