Lewis Givens
Lexington,KY
Summary
Accomplished Assistant Manager at Rallys Fast Food Restaurant, adept in fostering positive work environments and enhancing customer satisfaction. Proven expertise in financial transactions and complaint resolution, with a track record of reducing discrepancies by 15%. Skilled in mentoring staff and promoting teamwork, ensuring seamless operations and exceptional guest experiences.
Overview
14
14
years of professional experience
Work History
Guest Service Representative
Thorntons Gas Station
Lexington, KY
08.2022 - Current
- Maintained high customer satisfaction by resolving guest complaints effectively.
- Handled payment transactions accurately, following cash handling protocols at all times.
- Cultivated loyalty by developing relationships with returning guests.
- Promoted a welcoming environment through organization of front desk area.
Assistant Manager
Rallys Fast Food Resturant
Lexington, KY
02.2012 - 08.2022
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Education
GED -
Whitney M.Young JCC
Simpsonville, KYSkills
- Customer service and relations
- Computer proficiency
- Guest accommodations and orientation
- Attention to detail
- Flexible scheduling
- Financial transactions and payment processing
- Product sales and promotion
- Complaint resolution
- Food and beverage setup
Timeline
Guest Service Representative
Thorntons Gas Station
08.2022 - Current
Assistant Manager
Rallys Fast Food Resturant
02.2012 - 08.2022
GED -
Whitney M.Young JCC