Rufino Marin
Garden Grove,CA
Summary
A dedicated and results-driven professional with a proven track record of exceeding sales goals, building strong client relationships, and delivering exceptional customer service. Proven ability to thrive in dynamic, fast-paced environments while effectively managing communication, client inquiries, and complex projects. Seeking to leverage comprehensive experience in sales, account management, and team leadership to contribute to a forward-thinking organization.
Overview
10
10
years of professional experience
Work History
Guest Service Representative
Laguna Cliffs Marriott Resort & Spa
Dana Point, CA
05.2025 - Current
- Oversaw high volume of incoming and outgoing calls to facilitate effective communication and enhance guest experience.
- Engaged with multiple hotel departments to swiftly and effectively resolve guest inquiries and concerns, enhancing overall guest satisfaction.
- Facilitated seamless communication by handling incoming calls from guests and external partners.
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
National Account Representative
Consolidate Fire Protection
Irvine, CA
04.2022 - 01.2025
- Coordinated and executed construction projects and work orders across 12 states, maintaining high standards for project success.
- Fostered and maintained strong, trusted relationships with a network of vendors and customers, leading to increased client satisfaction.
- Optimized scheduling and dispatch processes through effective collaboration with field technicians to improve service delivery.
- Prepared and delivered detailed, competitive job quotes, ensuring clarity and client buy-in for all projects.
- Ensured 100% compliance with all state and federal regulations by conducting thorough audits and maintaining up-to-date knowledge of industry standards.
- Fostered relationships with clients through regular communication, addressing concerns promptly to strengthen loyalty and trust.
Assistant General Manager
Arrow Sign Spinners
Santa Ana, CA
04.2016 - 09.2021
- Directed and executed promotional activities that increased client business visibility.
- Supervised, motivated, and mentored a team of over 25 members, cultivating a cohesive and high-performing team environment.
- Recruited, hired, and trained new talent, enhancing team performance and meeting business objectives.
- Managed operational efficiency and business demands through optimized staff scheduling and regular audits.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
Education
Public Speaking Certification -
University of Michigan, Dearborn
Online03-2026
Google AI Certification -
Google
Online03-2026
Project Management/Project Execution -
Google
Online03-2026
Digital Launchpad Sales & Copywriting Course -
Online
04-2024
Skills
- Sales & Customer Relationship Management: CRM (Inline & Meridian), Account Management, Client Relations, Customer Service
- Communication: Fluent in English & Spanish (Written & Verbal), Professional Communication, Cross-functional Collaboration
- Project & Time Management: Workflow Management, Project Coordination, Team Leadership, Multi-tasking
- Software Proficiency: Microsoft Suite (Word, Excel, Outlook), MS Dynamics, Google Workforce, Salesforce
- Computer skills
- Guest accommodations
- Detail-oriented
- Guest relations
- Complaint handling
- Guest orientation
Timeline
Guest Service Representative
Laguna Cliffs Marriott Resort & Spa
05.2025 - Current
National Account Representative
Consolidate Fire Protection
04.2022 - 01.2025
Assistant General Manager
Arrow Sign Spinners
04.2016 - 09.2021
Public Speaking Certification -
University of Michigan, Dearborn
Google AI Certification -
Google
Project Management/Project Execution -
Google
Digital Launchpad Sales & Copywriting Course -
Online