Lewis Joseph
London,Greenwich
Summary
I am a hard-working, dependable individual skilled in working with fixed focus and attention to detail for reliable customer monitoring. I am able to meet customer needs through proactive, responsive service while maintaining safe conditions for full legal and operational compliance.
Remaining professional and approachable to resolve issues, I have 5+ years of expertise working closely with different personalities in multiple industries. This has helped hone my adaptation and communication skills to deliver outstanding customer service. I have attained the ability to manage a high workload and prioritise the most pressing callouts due to my experience working with Otis Lifts. I am confident in my ability to tackle multiple tasks simultaneously and successfully. Furthermore, I am physically fit to meet busy, energetic shift demands.
Overview
6
6
years of professional experience
34
34
years of post-secondary education
Work history
Steward
Wise security
London, London
05.2023 - Current
- Interacted with guests and staff to build rapport.
- Maintained meticulous venue appearance by constantly verifying cleanliness and tidiness of public areas.
- Advised customers on logistical queries, demonstrating a clear understanding of site layout and event timetables.
- Assessed all of my sites before events to identify potential risks or challenges.
- Conducted comprehensive bag searches and ID checks.
- Delivered smooth events with proactive crowd and traffic control.
- Reported incidents to the security team for resolution.
- Welcomed attendees and promptly resolved queries.
Lift Engineer Apprentice
Otis
London, Canary Wharf
08.2019 - 05.2023
- Handled repairs, maintenance and servicing of Otis lift systems, including Otis Gen 2 MRLs, Schindler hydraulic lifts, Kone Monospace MRLs and a variety more.
- Effectively interpreted mechanical engineering drawings and blueprints, achieving accurate, secure lift repairs.
- Evaluated electrical faults to eliminate repeat malfunction.
- Maintained electrical equipment to meet performance and safety requirements.
- Replaced defective parts for improved equipment longevity.
- Resolved technical issues quickly to reduce electrical disruptions.
- Observed changes in recognised codes of practice to meet compliance standards.
- Repaired faulty and damaged wiring to restore electrical function.
- Assembled electrical parts, components and systems quickly and precisely.
Sales Assistant
World Vision Children's Charity
London, Stratford
01.2018 - 03.2018
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Assisted customers with signing up for store loyalty programmes and provided details about key benefits.
- Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Built lasting relationships with clients through customer service interactions.
Sales Representative
We Are Happy Club
London, Stratford
06.2017 - 12.2017
- Adapted sales techniques to specific clients and promoted products based on individualised client needs.
- Developed new business by networking with valuable customers.
- Closely monitored weekly sales to write reports for senior leadership and streamline operational processes.
- Increased revenue by acquiring new customers and determining a need to offer relevant products.
Sales Assistant
St. Mungo's Homeless Charity
London, Southwark
03.2017 - 06.2017
- Fostered positive relationships with customers to enhance loyalty and retention.
- Consistently delivered revenue and performance KPI targets through outstanding retail service and sales abilities.
- Cultivated loyal, profitable customer relationships, asking open-ended questions to assess and cater to individual needs.
Education
GCSEs - Maths
St Paul Academy
London 09.2009 - 06.2014
GCSEs - IGCSE Eglish
St Pauls Academy
London 09.2009 - 06.2014
GCSEs - Physics
St Paul's Academy
London 09.2009 - 06.2014
GCSEs - English Literature
St Paul's Academy
London 09.2009 - 06.2014
GCSEs - Biology
StPaul's Academy
London 09.2009 - 06.2014
GCSEs - Chemistry
St Paul's Academy
London 09.2009 - 06.2014
A-Levels - B-tec Sport
St Paul's Academy
London 09.2009 - 06.2014
A-Levels - B-TEC Level 3 Extended Engineering Diploma
Christ The King, Sixth Form College
London 09.2015 - 07.2016
Skills
- Repair and maintenance on a variety of lift makes and models
- Drawings interpretation
- Electrical repairs
- Regular Lift Servicing
- Fault system diagnosis
- Preventative maintenance
- Welding
- Panel wiring
- On-the-job Safety management
- Regulatory compliance
- Meeting client standard criteria
- Building a rapport with clients
- Advanced product knowledge
Timeline
Steward
Wise security
05.2023 - Current
Lift Engineer Apprentice
Otis
08.2019 - 05.2023
Sales Assistant
World Vision Children's Charity
01.2018 - 03.2018
Sales Representative
We Are Happy Club
06.2017 - 12.2017
Sales Assistant
St. Mungo's Homeless Charity
03.2017 - 06.2017
A-Levels - B-TEC Level 3 Extended Engineering Diploma
Christ The King, Sixth Form College
09.2015 - 07.2016
GCSEs - Maths
St Paul Academy
09.2009 - 06.2014
GCSEs - IGCSE Eglish
St Pauls Academy
09.2009 - 06.2014
GCSEs - Physics
St Paul's Academy
09.2009 - 06.2014
GCSEs - English Literature
St Paul's Academy
09.2009 - 06.2014
GCSEs - Biology
StPaul's Academy
09.2009 - 06.2014
GCSEs - Chemistry
St Paul's Academy
09.2009 - 06.2014
A-Levels - B-tec Sport
St Paul's Academy
09.2009 - 06.2014
Similar Profiles
Donald FarthingDonald Farthing
Loss Prevention Officer at Wise Way Security IncLoss Prevention Officer at Wise Way Security Inc
Dylan StruttDylan Strutt
Loss Prevention Officer at Wise Way SecurityLoss Prevention Officer at Wise Way Security
ABDUL QADEER CHANNAABDUL QADEER CHANNA
Business Development Manager at Wise K9 Security ServicesBusiness Development Manager at Wise K9 Security Services
Divine AnyikaDivine Anyika
Bartender waiter at Goals BexleyheathBartender waiter at Goals Bexleyheath
Michael OkeMichael Oke
Head of Private Sites Fundraising at One Sixty FundraisingHead of Private Sites Fundraising at One Sixty Fundraising