Lewis Woodward
O'Fallon,MO
Summary
At OSG Direct, I spearheaded system integrations and significantly reduced application failures, showcasing my technical support expertise and leadership. Proficient in disaster recovery and information security, I excel in fostering continuous improvement and ensuring compliance, underlining my ability to manage both technology and teams effectively.
Technology professional with proven track record in implementing and optimizing technology solutions. Known for collaborative skills and reliable performance in dynamic environments. Skilled in system integration, troubleshooting, and team collaboration.
Competent with solid background in technology solutions. Adept at implementing innovative systems and solving complex technical issues. Demonstrated proficiency in project management and technical support.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
37
37
years of professional experience
Work History
Technology Specialist
Gabriel Group and OSG Company
08.2002 - Current
- Mentored junior team members in best practices for technology use, fostering a culture of continuous learning and improvement.
- Played an instrumental role in streamlining communication channels between different departments through efficient utilization of collaboration tools.
- Improved customer satisfaction by providing timely and effective technology support.
- Provided exceptional customer service by troubleshooting technical issues promptly and accurately resolving problems.
- Optimized system performance through routine maintenance tasks and proactive issue resolution.
- Logged updates on support tickets to communicate status to users and managers.
- Administered networks by creating user accounts and managing permissions.
- Conducted regular audits to ensure compliance with industry regulations, standards, and guidelines related to technology usage.
- Championed the successful migration of legacy systems to modern platforms, resulting in seamless data transfer and improved operational efficiency.
- Kept up-to-date records of materials, maintained inventory and corrected cataloging errors.
Systems /Programmer Analyst
DIMAC Direct
01.1988 - 01.2002
- Collaborated with cross-functional teams to design, develop, and implement integrated systems.
- Streamlined code development process through the implementation of version control systems and best practices.
- Maintained accurate documentation on system architecture, configurations, processes, and procedures for future reference.
- Spearheaded efforts in debugging legacy codebase, significantly reducing instances of application failure during peak business hours.
- Managed project timelines effectively while ensuring that all deliverables met client requirements within specified deadlines.
- Conducted thorough testing of newly developed features before deployment to minimize risk of errors or malfunctions in production environments.
- Assisted end users with technical support inquiries related to system functionality or usage issues.
Education
Associate of Arts - Business
St. Louis Community College - Florissant Valley
High School Diploma -
Ritnour High School
Overland06-1977
Skills
- Technical Support Experience
- Disaster Recovery Planning
- Data analytics proficiency
- Information Security Analysis
- IT Compliance Monitoring
- IT Vendor Management
- Maintaining network security
- Logging support tickets
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Technology Specialist
Gabriel Group and OSG Company
08.2002 - Current
Systems /Programmer Analyst
DIMAC Direct
01.1988 - 01.2002
Associate of Arts - Business
St. Louis Community College - Florissant Valley
High School Diploma -
Ritnour High School
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