Lex Jack
Bellevue,WA
Summary
Experienced professional in the trucking / freight industry seeking a position with a solid company offering job security and growth Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
USA Product Group
Bellevue, WA
02.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Cook Shift Leader
Burger King
Bellevue, WA
11.2020 - 11.2023
- Ensured kitchen staff followed health and safety regulations.
- Monitored food preparation to ensure quality standards were met.
- Trained new cooks on proper food handling techniques.
- Maintained up-to-date knowledge of menu items, ingredients, and recipes.
- Provided direction to kitchen staff regarding food preparation, cooking times, portion sizes, and presentation of dishes.
- Organized the work area for efficient functioning during shifts.
- Supervised all aspects of the kitchen operations including inventory control and ordering of supplies.
- Created weekly schedules for kitchen staff according to restaurant needs.
- Resolved customer complaints in a timely manner.
- Conducted daily meetings with kitchen staff to review specials and daily menus.
- Enforced sanitation policies and procedures throughout the kitchen area.
Shipping/Receiving Associate
DSSJ Trucking
11.2014 - 07.2015
- Work in warehouse distribution environment and assist in the logistics process for shipping and receiving
- Assist in loading and unloading shipments
- Perform inventory management and provide data to authorized company contacts
- Maintain high level of communication with supervisor and team on group assignments
- Manage reporting of errors and refers others to supervisor
- Counting physical inventory, checking minimums and maximums, originating and checking and routing forms according to procedure
- Operate heavy equipment and machinery.
Dishwasher
Golden Coral
Arlington, TX
03.2004 - 10.2006
- Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
- Operated industrial dishwashers to clean plates, glasses, silverware, and cooking utensils.
- Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.
- Stocked service areas with clean plates, bowls, cups, and other items as needed.
- Cleaned food preparation areas such as countertops, cupboards, appliances exteriors, walls floors and sinks.
- Removed garbage and trash to designated disposal areas in accordance with health regulations.
- Disposed of glassware that had been broken or chipped according to safety procedures.
Education
Associate Computer Science - Computer Science And Programming
TCI College
New York, NY05-2006
Skills
- Solid knowledge of Microsoft Office including Outlook, Word, Excel, and PowerPoint
- Well-Organized, self-motivated, ability to rapidly learn new tasks
- Commitment to a culture of safety
- Passionate about my interests
- Inbound and Outbound Calling
- Data Entry
- Product Knowledge
- Paperwork Processing
References
References available upon request.
Timeline
Customer Service Representative
USA Product Group
02.2023 - Current
Cook Shift Leader
Burger King
11.2020 - 11.2023
Shipping/Receiving Associate
DSSJ Trucking
11.2014 - 07.2015
Dishwasher
Golden Coral
03.2004 - 10.2006
Associate Computer Science - Computer Science And Programming
TCI College