Summary
Overview
Work History
Education
Skills
Timeline
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Georgia Harvey

Houston,TX

Summary

Customer-focused customer service professional with strong in-bound and out-bound call center experience for leading communications companies and expert knowledge of wireless communications products.

Overview

16
16
years of professional experience

Work History

Customer Service Representative

Insight Global
Houston, TX
02.2024 - 06.2024
  • Made outbound calls to clients looking to rent property.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Customer Service Representative

Global Medical Response
04.2021 - 02.2023
  • Provided inbound telephone support for customers by troubleshooting, investigating and resolving questions and challenges
  • Experienced handling multiple inbound and outbound calls
  • Deliver world class customer service and build customer satisfaction and loyalty
  • Provide effective and timely resolution of a range of customer inquiries
  • Strive for one-call resolution of customer issues
  • Complete ongoing training to stay abreast of product, service and policy changes
  • Strike a positive and cooperative tone with both customers and coworkers
  • Demonstrate best judgment in the disbursement of adjustments and credits
  • Exercised strong interpersonal communication skills with customers and department personnel
  • Accepted assignments with an open, cooperative, positive and team-oriented attitude
  • Utilized multiple call center support applications to efficiently assist customers and agents.

Direct Care Staff

New Beginnings Homes
03.2018 - 06.2019
  • Assessed changes in physical or mental condition and reported findings to supervisor.
  • Utilized appropriate techniques when dealing with challenging behaviors.
  • Performed housekeeping tasks, such as changing linens and cleaning rooms.
  • Assisted with medication administration and documentation of treatments.

Driver

Rail-Crew Xpress
10.2014 - 12.2015

Security Officer

Contemporary Services Corp.
03.2013 - 08.2014

Nanny

Self Employed
04.2012 - 06.2012

Telemarketer

Dialect Communications
04.2011 - 06.2011

Collector

Check Collections of America
04.2009 - 08.2009

Bakery Assistant

Wal-Mart
04.2008 - 06.2008

Education

Bachelor of Science - Business Administration And Management

University of Phoenix
Houston, TX
10-2025

High School Diploma -

NorthShore Senior High
Houston, TX
05-2006

Skills

  • Ability to communicate professionally, concisely and effectively both written and verbal
  • Knowledge of office equipment including copiers, shredders, calculators, postal meters
  • Strong background in customer service and support
  • Experienced addressing customers of a diverse background in a professional and courteous manner
  • Able to manage multiple tasks with competing deadlines
  • Competency in Windows applications, keyboarding proficiency and use of automated systems
  • Excellent verbal and written communication skills
  • Resolve customer complaints and diffuse tension to ensure customer retention
  • Proficient in Microsoft Office to include Word, Access, Excel, InfoPath, Publisher, PowerPoint, Outlook

Timeline

Customer Service Representative

Insight Global
02.2024 - 06.2024

Customer Service Representative

Global Medical Response
04.2021 - 02.2023

Direct Care Staff

New Beginnings Homes
03.2018 - 06.2019

Driver

Rail-Crew Xpress
10.2014 - 12.2015

Security Officer

Contemporary Services Corp.
03.2013 - 08.2014

Nanny

Self Employed
04.2012 - 06.2012

Telemarketer

Dialect Communications
04.2011 - 06.2011

Collector

Check Collections of America
04.2009 - 08.2009

Bakery Assistant

Wal-Mart
04.2008 - 06.2008

Bachelor of Science - Business Administration And Management

University of Phoenix

High School Diploma -

NorthShore Senior High

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Georgia Harvey