Lex Umaguing
Colorado Springs,CO
Summary
Collaborative leader when managing coworkers to promote engaged, empowering work culture. Strengths in building and maintaining relationships with diverse clients and customers. Caring Behavioral Therapist with 3+ years of experience helping clients with social, physical, and emotional issues develop techniques to deal with daily challenges. Expert at teaching others to tackle problems constructively through behavior modification in a management position and clinical setting.
Overview
7
7
years of professional experience
12
12
years of post-secondary education
Work History
Manager
Third Space Coffee
Colorado Springs, CO
01.2021 - Current
- Onboarded and cross-trained employees while evaluating strengths and assigned tasks based upon experience and training.
- Efficiently managed all inventory by keeping documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Performed all daily tasks as a regular barista while simultaneously monitoring all team members to maximize performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development and excellent customer service.
Registered Behavioral Technician
Trumpet Behavioral Health
Colorado Springs
05.2018 - 12.2020
- Utilized Applied Behavioral Analysis therapy for children with Autism in order to provide clients skills to maximize independence in order function and access their environment to their fullest extent.
- Identified maladaptive behaviors and coordinated with supervisors to provide appropriate input and effectively formulate and implement treatment plans for patients.
- Handled potentially dangerous situations and implemented de-escalation tactics to regain control of the situation.
- Engaged with colleagues in treatment team meetings to promote positive client treatment outcomes.
Teller
JP Morgan Chase Bank
Colorado Springs
01.2016 - 01.2018
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Educated customers on use of banking website and mobile apps.
Education
Bachelor of Science - Criminal Justice
University of Colorado At Colorado Springs
Colorado Springs, CO 05.2016 - 05.2022
Bachelor of Arts - Psychology
University of Colorado At Colorado Springs
Colorado Springs, CO 08.2016 - 05.2022
Skills
-Capacity to adapt to new environments and quick changes
undefinedAccomplishments
- Received the Chancellor's Award scholarship for academic excellence at the University of Colorado at Colorado Springs.
- Promoted from barista to shift lead in the first 6 months before receiving a second promotion to be a manager in the following 2 months.
- Chosen to receive an annual award from Chase Bank for accomplishing and exemplifying the company's 5 keys of success.
Timeline
Manager
Third Space Coffee
01.2021 - Current
Registered Behavioral Technician
Trumpet Behavioral Health
05.2018 - 12.2020
Bachelor of Arts - Psychology
University of Colorado At Colorado Springs
08.2016 - 05.2022
Bachelor of Science - Criminal Justice
University of Colorado At Colorado Springs
05.2016 - 05.2022
Teller
JP Morgan Chase Bank
01.2016 - 01.2018
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