Lexcia Clemons

• Took ownership of customer issues and followed escalations through to resolution.
• Communicated with drivers and personnel to coordinate timely delivery of service.
• Evaluated talent credentials, by reviewing application information.
• Provided exceptional customer service by promptly and effectively addressing customer inquiries, concerns, and complaints
• Maintained a high level of professionalism and empathy while interacting with customers to ensure a positive experience

Tasked to delegate projects, oversee progress towards specified goals, as well as coaching team members.

• Managed schedules, accepted time off requests and insured coverage for shifts.
• Developed production output plans and KPIs to deliver exceptional customer service and financial metrics to increase sales by 10%
• Collaborated with upper management to continually improve customer service processes.

Support employees/dependents of following companies: Abbott Laboratory, General Mills, Eli Lilly and company. Assist participants with enrolling in health, disability, and life insurance benefits.

• Managed over 90 customer calls per day, providing advisement on various plan options which helped participants with determining annual benefit selections.

Clerical Assignments/Data Entry/filing/Creating project Files

• Assisted manager in all aspects of business operations.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.