Lexi Carter
San Antonio
Summary
Energetic professional in hospitality, known for high productivity, and efficient task completion. Possess specialized skills with 9+ years of customer service, upselling products, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experience for guests.
Overview
11
11
years of professional experience
Work History
Waitress
Stone Werks
San Antonio
09.2022 - Current
- Provided attentive service to guests in a fast-paced dining environment.
- Ensured cleanliness and organization of dining areas, enhancing guest experience.
- Handled high volumes of cash accurately during busy shifts.
- Utilized upselling techniques for beverages and specials, contributing to increased sales.
- Worked independently to deliver excellent customer service, fostering positive guest interactions.
- Thrives in outdoor, fast-paced environments and enjoys interacting with a wide variety of guests.
Sales Associate
Palm Beach Tan
San Antonio
03.2022 - 08.2022
- Upsold additional items based on customer interests and needs.
- Developed promotional strategies to increase sales volume.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained records related to sales for store management.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Waitress Trainer
Comfort By The Cross Eyed Cricket
Evansville
10.2018 - 01.2021
- Trained new waitstaff on menu items and service procedures.
- Demonstrated proper table settings and guest interaction techniques.
- Assisted in developing training materials for staff onboarding.
- Conducted role-playing exercises to enhance customer service skills.
- Encouraged positive attitude among waiters towards customers by recognizing outstanding performances.
- Provided constructive criticism to help servers improve their skills and increase efficiency levels.
- Built positive connections with not just employees but each guest that came in to insure they always had a positive experience
Front Desk Cashier
Nitro Fitness
Evansville
01.2016 - 01.2018
- Managed cash transactions and handled customer payments efficiently.
- Provided excellent customer service to enhance member experience.
- Handled customer complaints in a professional manner while resolving issues in an efficient manner.
- Utilized POS system for processing sales and tracking inventory.
- Performed opening and closing duties including counting money, setting up registers with necessary supplies, balancing drawers and checking equipment operation.
- Maintained cleanliness and organization of front desk area.
Education
Castle High School
Newburgh, INSkills
- Beverage preparation
- Liquor, wine, and food service
- High volume dining
- Upselling techniques
- Sales strategies
- Hospitality and accommodation
- Multitasking
- Effective communication
Timeline
Waitress
Stone Werks
09.2022 - Current
Sales Associate
Palm Beach Tan
03.2022 - 08.2022
Waitress Trainer
Comfort By The Cross Eyed Cricket
10.2018 - 01.2021
Front Desk Cashier
Nitro Fitness
01.2016 - 01.2018
Castle High School