LEXI CASTO
Sorrento,FL
Overview
3
3
years of professional experience
Work History
Sales Lead/Key Holder
POP MART
03.2026 - Current
- Lead daily store operations, including opening and closing procedures, ensuring compliance with company standards and operational excellence.
- Supervise and motivate sales associates, providing coaching, direction, and performance support to drive sales and customer engagement.
- Serve as Manager on Duty in the absence of Store and Assistant Store Managers, resolving customer concerns and maintaining smooth store operations.
- Drive achievement of key performance indicators (KPIs), including sales goals, conversion rates, units per transaction, and average transaction value.
- Deliver exceptional customer experiences through product knowledge, brand storytelling, and personalized service.
- Execute visual merchandising strategies, promotional displays, planograms, and marketing initiatives to maximize product visibility and sales.
- Manage inventory processes, including receiving shipments, stock transfers, cycle counts, inventory audits, and back-of-house organization.
- Maintain a clean, organized, and safe retail environment while ensuring adherence to company policies and procedures.
Bookseller
Books-A-Million
Leesburg, FL
05.2025 - 03.2026
- Increased customer retention and sales through successful participation in promotional events targeting store memberships and loyalty programs.
- Delivered exceptional customer service in a fast-paced retail environment, enhancing customer experiences with informed assistance on book, gift, and media selections.
- Consistently exceeded membership sales goals, earning recognition from management for outstanding sales achievements.
- Achieved and surpassed store donation and fundraising goals via strategic customer engagement and effective upselling techniques.
- Executed accurate operations of POS systems for cash, card, and gift transactions, fostering high levels of customer satisfaction.
- Established organized and visually compelling merchandise displays in accordance with company guidelines.
- Facilitated inventory management processes, including restocking and merchandising, to uphold product availability and store readiness.
Sales Associate/Cashier Lead
Bath and Body Works
Winter Garden, FL
09.2023 - 10.2024
- Operated cash register functions by processing cash transactions, managing returns, and delivering quality customer service.
- Restocked merchandise according to store layout guidelines.
- Assisted customers in finding alternative products while processing returns effectively.
- Addressed customer complaints professionally, prioritizing satisfaction.
- Provided support to customers regarding inquiries, issues, and complaints in person and via phone.
- Supported the training of new employees on cash handling, company policies, and customer service expectations.
- Informed customers about loyalty programs, promotions, discounts, and special offers available in the store.
- Supervised cashiers to maintain efficient checkout processes and enhance customer experiences.
Education
Computer Science and Engineering
The Ohio State University
Columbus, OHSkills
- Team management
- Store operations
- Strong leadership
- Customer service
Timeline
Sales Lead/Key Holder
POP MART
03.2026 - Current
Bookseller
Books-A-Million
05.2025 - 03.2026
Sales Associate/Cashier Lead
Bath and Body Works
09.2023 - 10.2024
Computer Science and Engineering
The Ohio State University