MONIQUE RHODES
Retail Management
Greenville,South Carolina
Summary
Dynamic candidate with a proven track record of success in retail operations, customer service, and team management. Adept at maintaining store organization and optimizing customer relations. Possesses excellent communication and interpersonal skills, with a keen eye for detail and the ability to multitask in fast-paced environments. Committed to upholding the highest standards of customer service and safety. Motivated individual with extensive experience in the retail industry. Proven ability to quickly learn new processes and procedures, build relationships, and manage multiple challenging tasks. Skilled in providing outstanding customer service, training and supervising staff, and ensuring store operations run smoothly and efficiently. Well-versed in working with POS systems and implementing loss prevention strategies. Customer-oriented retail professional well-versed in driving sales, building customer loyalty, and providing exceptional customer service. Skilled at identifying customer needs and offering appropriate solutions. Proven track record of consistently meeting and exceeding sales goals and delivering customer satisfaction. Reliable and upbeat sales supervisor successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
9
9
years of professional experience
Work History
SALES LEAD/Key Holder
KEYHOLDER Express
Greenville, CAROLINA
04.2023 - 10.2023
- Collaborated with upper management on projects related to marketing campaigns or merchandising plans
- Provided team leadership, training, coaching and development to ensure a successful sales team
- Conducted regular reviews of employee records such as attendance logs or time sheets
- Developed innovative ideas for improving customer service standards at the store level
- Established goals for individual team members as well as overall store objectives
- Trained staff members on product knowledge and provided feedback on their performance
- Monitored cash registers during peak hours of operation to ensure accuracy of transactions
- Assisted in recruiting, interviewing, hiring, onboarding, scheduling, and evaluating new personnel
- Balanced cash registers to prepare for nightly deposits.
- Completed store opening and closing procedures.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
PERSON IN CHARGE BJ's Wholesale Club
Jersey City, NEW JERSEY
11.2022 - 02.2023
- Collaborated with other departments to ensure smooth operations of daily activities
- Provided oversight during peak periods of business activity, ensuring deadlines were met without compromising quality standards
- Contributed innovative ideas towards improving existing systems and processes
- Established strong relationships with customers by providing excellent customer service at all times
- Successfully managed staff of 50 people, ensuring all tasks were completed in a timely manner and to the highest standard
- Monitored inventory levels regularly, taking appropriate action when needed
- Organised and oversaw multiple events, from planning to execution, achieving desired results within budget
- Developed strategies for resolving customer complaints quickly and efficiently
- Managed workloads effectively by delegating tasks appropriately based on individual strengths
- Enforced safety protocols throughout the organisation while maintaining a pleasant working atmosphere
- Created detailed reports on sales performance and customer feedback for upper management review
- Resolved conflicts between staff members professionally and efficiently
- Fostered an environment of collaboration and positive team morale among colleagues.
DEPARTMENT COORDINATOR
TJMax
Greenville, CAROLINA
07.2021 - 11.2022
- Conducted performance reviews for staff members in order to evaluate their progress
- Ensured compliance with government regulations regarding workplace safety and health standards
- Developed and implemented departmental policies and procedures to ensure compliance with company standards
- Analyzed data from customer feedback surveys to identify areas of improvement within the department
- Monitored inventory levels of supplies needed by the department on a regular basis
- Collaborated with other departments to develop marketing plans for products or services offered by the company
- Created detailed reports for upper management outlining progress made towards department goals
- Trained new employees on the various functions of the department
- Assisted in developing training materials for new employees in order to increase their productivity
- Developed strategies for improving customer service satisfaction levels within the department
- Provided guidance and assistance to junior staff members when necessary
- Established effective communication channels between departments to promote collaboration and teamwork.
CUSTOMER SERVICE ASSOCIATE
Lowes
Greenville
04.2019 - 07.2021
- Adhered to all established standards for quality assurance purposes as well as safety procedures
- Exhibited exceptional organizational skills by managing multiple projects simultaneously within tight deadlines
- Collaborated with other departments to ensure seamless customer experience from start to finish
- Identified opportunities for process improvement through feedback from customers and team members
- Utilized problem-solving techniques to troubleshoot customer problems and address their concerns in a timely manner
- Demonstrated strong communication skills while interacting with customers over the phone, via email, or in person
- Stayed up-to-date on changes in regulations that affect client relations processes and protocols
- Developed an extensive knowledge of company products, services, and policies to effectively answer customer questions
- Handled escalated calls professionally while providing a positive resolution for the caller
- Processed payments accurately according to company guidelines while maintaining high levels of security
- Researched information related to orders, returns, warranties, repairs., ensuring accuracy at all times
- Assisted with training new employees on the company's procedures for handling customer inquiries
- Maintained accurate records of customer interactions, transactions, comments, and complaints
- Provided excellent customer service in a fast-paced call center environment, responding to inquiries and resolving customer issues quickly and efficiently
- Employed active listening techniques to understand customers' needs and provide appropriate solutions.
KEY HOLDER SUPERVISOR
Bath & Body Works
Wilmington, DELAWARE
04.2017 - 07.2019
- Coordinated with vendors regarding product availability, pricing, delivery timelines
- Handled recruitment processes for new hires including interviews, background checks, onboarding
- Provided exceptional customer service and resolved customer complaints quickly and efficiently
- Utilized excellent communication skills to build positive relationships with customers as well as fellow employees
- Ensured proper maintenance of merchandise displays according to company standards
- Assisted in developing marketing campaigns aimed at boosting sales figures within targeted periods
- Conducted weekly meetings with key holders to discuss upcoming promotions as well as any potential challenges that may arise
- Provided guidance to junior associates on how best to handle customer inquiries or requests for assistance
- Identified opportunities for process improvements to achieve maximum efficiency in day-to-day operations
- Resolved conflicts between colleagues professionally using problem solving techniques
- Maintained accurate records of inventory levels, stock transfers, employee time cards, and other related documents
- Demonstrated strong leadership skills by training, motivating, and leading a team of key holders in achieving daily goals
- Developed strategies to increase sales productivity through effective management of staff schedules and assignments
- Analyzed daily sales reports to identify areas requiring improvement or further development
- Managed the opening and closing processes for the store including cash handling responsibilities with utmost accuracy
- Performed regular audits to ensure accuracy of pricing, stocking, shipping and receiving procedures, and store displays.
DEPARTMENT SUPERVISOR
Macys
Jersey City, NEW JERSEY
10.2014 - 01.2017
- Developed comprehensive training plans and programs to equip employees with necessary skillsets for success
- Managed all aspects of department operations, including scheduling, budgeting, staffing and resource allocation
- Established performance metrics to track progress against organizational goals
- Coordinated daily activities to ensure timely completion of tasks within established deadlines
- Implemented strategies for conflict resolution among team members
- Identified key performance indicators and developed action plans to improve overall productivity levels
- Recruited new talent by conducting job interviews, selecting qualified candidates, onboarding new hires, and providing orientation sessions
- Developed and implemented successful customer service initiatives resulting in improved customer satisfaction ratings
- Assisted in developing strategic plans that align with short-term objectives as well as long-term goals
- Lead weekly team meetings to discuss upcoming tasks, review project status updates, and resolve any issues or concerns
- Facilitated interdepartmental communications between various teams in order to foster a cohesive work environment
- Ensured compliance with company policies, procedures, safety regulations, labor laws
- Evaluated employee performance regularly and provided constructive feedback for growth opportunities
- Provided proactive leadership by motivating team members through positive reinforcement techniques
- Collaborated with other departments across the organization to facilitate cross-functional projects.
Education
ASSOCIATE - SCIENCE
A.S - BUSINESS ADMINISTRATION
Hudson County Community College
Jersey City, New JerseySkills
Microsoft WordCustomer InquiriesComputer LiteracyCustomer Needs AssessmentsTill CountingGoal AttainmentManaging Inventory StockTeam LeadershipRewards ProgramsTime ManagementBrand PromotionMultitasking StrengthsMoney Transfer SystemsManaging Customer NeedsCash Register OperationsSales ProficiencyQuality AssuranceGood Communication SkillsTeam PlayerStore LayoutsCustomer RetentionConstructive FeedbackOrder AccuracyPOS Inventory System OperationStock Replenishment
Cash Handling
Product replenishment
Inventory monitoring
Timeline
SALES LEAD/Key Holder
KEYHOLDER Express
04.2023 - 10.2023
PERSON IN CHARGE BJ's Wholesale Club
11.2022 - 02.2023
DEPARTMENT COORDINATOR
TJMax
07.2021 - 11.2022
CUSTOMER SERVICE ASSOCIATE
Lowes
04.2019 - 07.2021
KEY HOLDER SUPERVISOR
Bath & Body Works
04.2017 - 07.2019
DEPARTMENT SUPERVISOR
Macys
10.2014 - 01.2017
ASSOCIATE - SCIENCE
A.S - BUSINESS ADMINISTRATION
Hudson County Community College