Lexi Curtis
Pinckney,MI
Summary
Dynamic and detail-oriented professional with extensive experience in front desk operations, appointment scheduling, and client relations. Proven ability to thrive in fast-paced environments while effectively managing multiple priorities and ensuring a welcoming, professional customer experience. Exceptional communication and problem-solving skills foster positive relationships and enhance operational efficiency. Committed to delivering high-quality administrative support that drives organizational success.
Overview
9
9
years of professional experience
Work History
Gym Manager / Personal Trainer
Hamburg Fitness Center
Hamburg, MI
04.2024 - Current
- Managed front desk and facility activities to ensure seamless and welcoming interactions for members.
- Facilitated seamless communication with members and guests through effective phone management. Addressed inquiries and resolved issues related to scheduling and account services. Enhanced overall member satisfaction through dedicated support.
- Coordinated and managed training sessions, consultations, and appointments, effectively organizing calendars and schedules for over 15 clients each week.
- Resolved member billing questions and service-related issues to enhance customer satisfaction.
- Oversaw accurate maintenance of client records. Managed payment processing to enhance operational efficiency. Supported membership needs through effective communication and problem-solving.
- Ensured cleanliness, organization, and welcoming atmosphere of facility.
METRC Technician / Administrative Assistant
Evolution Edibles
Michigan
02.2022 - 04.2024
- Supervised compliance activities for designated company division, guaranteeing 100% accuracy in reporting to the State of Michigan and adherence to regulatory requirements.
- Executed detailed data entry and inventory tracking processes to maintain compliance and uphold data integrity.
- Assisted in maintaining confidential records. Organized office files for easy access. Monitored reporting requirements to support team operations.
- Coordinated internal communication schedules and managed administrative responsibilities to enhance operational efficiency.
- Facilitated collaboration among team members, leadership, and vendors to enhance daily operations.
- Implemented measures to improve workflow efficiency while ensuring regulatory compliance.
Front Desk Associate / Member Services
Hamburg Fitness Center
Hamburg, MI
11.2019 - 02.2022
- Assisted members with check-in, scheduling, and account questions.
- Facilitated effective front desk communication to enhance customer service and support operations.
- Managed transaction workflows and upheld systematic record-keeping to support operational efficiency.
- Managed daily activities and services to promote member engagement and satisfaction.
Seasonal Recreation Staff
Brighton Recreation
Brighton, MI
05.2017 - 09.2021
- Managed high-volume visitor interactions, delivering accurate registration and facility information to ensure a positive experience for over 100 guests each day.
- Engaged with customers in a fast-paced public space, ensuring a welcoming and efficient service experience.
- Facilitated daily operations and ensured maintenance of safe, welcoming environments.
- Coordinated with staff to manage increased workload and optimize service delivery during busy periods.
Education
Associate Degree - General Studies
Lansing Community College
05.2025
Skills
- Customer Service
- Data Entry & Record Keeping
- Scheduling & POS Software
- Multitasking
- Problem Solving
- Conflict Resolution
- Attention to detail
- Time management
- Active listening
Timeline
Gym Manager / Personal Trainer
Hamburg Fitness Center
04.2024 - Current
METRC Technician / Administrative Assistant
Evolution Edibles
02.2022 - 04.2024
Front Desk Associate / Member Services
Hamburg Fitness Center
11.2019 - 02.2022
Seasonal Recreation Staff
Brighton Recreation
05.2017 - 09.2021
Associate Degree - General Studies
Lansing Community College